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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will Never Stay Here Again When I arrived I mentioned that I might have to cut my stay short. The front desk said I needed to work with hotels.com as they were the ones I booked the stay with. The first card key I was given was for a different room. The second card key was for a room already occupied. Finally got a room with the third card key. The room was neat and clean, but clearly in need of an update. The walls were paper thin; I could easily hear conversations in adjacent rooms, even across the hall. The TV didn't work... read more
Business response:
Dear Guest, We sincerely apologize for the confusion at check-in and the discomfort you experienced during your stay. Your frustration is completely understandable, and we regret the inconvenience caused by the room assignment issues and the maintenance concerns. While some limitations may arise with third-party bookings, we recognize the importance of clear communication and responsive service. Your feedback is being carefully reviewed as we work to improve both our operations and guest support. We truly regret that your vi... read more
This property was underwhelming. The hotel lobby along with the room had a musty smell to it. The room was humid and the floors were dusty under the cabinets.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are sorry your experience did not reflect the comfort and quality we strive to deliver. Providing a well-kept and inviting environment is important to us, and we regret that this was not your impression. Your comments have been shared with our team for thoughtful review, as we remain focused on improving the overall guest experience. We appreciate your insights and hope you will consider giving us another opportunity to provide the care and comfort you expe... read more
Front desk people were very nasty, giving me attitude when I asked about my room. My room wasn’t ready had to wait over an hour and a half for my room to be ready. The draws inside the room were all stained. Floors were dirty
Business response:
Dear Guest, We are truly sorry to hear about your recent experience. Delays at check-in and concerns regarding the condition of the room do not reflect the standards we aim to uphold. It’s especially disappointing to learn that your interaction with our team left a negative impression, as providing a welcoming atmosphere is a priority. Your comments have been shared with management to help guide necessary improvements. We appreciate your feedback and hope for the opportunity to offer you a better visit in the future. Sincere... read more
Don’t stay here. When we first showed up, we waited at the front desk for 10 minutes without being helped. We finally got keys and walked in. It immediately smelled like smoke. Got to the room and the room was already open and there were no sheets on the bed. The elevator was sketch so we took the stairs. Constant smell of smoke even in the room, and everywhere. They need to knock this building down and restart.
Business response:
Dear Guest, Thank you for your feedback and for staying with us. We sincerely apologize for the challenges you faced during your stay, as this is not the level of service and comfort we aim to provide. We understand how disappointing it must have been to encounter issues with your room and the overall environment. We are committed to maintaining a welcoming and clean atmosphere for all our guests. Your feedback is essential to our team, and we will address these concerns promptly. We look forward to welcoming you back and de... read more
The carpet in the hallway was horrible, worst of all, the room smelled like old stuff
Business response:
Dear Guest, Thank you for taking the time to share your comments. We continuously strive to maintain a refreshing atmosphere, and we regret that the hallways and rooms fell short of these standards. We apologize for any discomfort caused and will share your feedback with our team for further attention. We appreciate your comments and hope to provide a more pleasant and welcoming stay in the future. Sincerely, Hotel Management
Would not stay here again Noisy, can't sleep, checking in people at 2:00 a.m. that are stomping on the floor, canceling my reservation early, cannot get clean sheets for 2 weeks, sleeping on a mattress without a cover, dirty floor
Business response:
Dear Guest, We sincerely apologize for the challenges you faced during your stay, especially regarding noise and cleanliness. We understand how important a peaceful environment and well-maintained accommodations are for a restful visit, and it’s disappointing to hear we fell short. Your concerns are valuable, and we will be reviewing your feedback with our team to ensure we address these issues. We hope you’ll consider giving us another opportunity to provide a more enjoyable experience. Thank you for bringing these matters ... read more
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.