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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor service We booked 2 rooms with 2 queen beds and got 1 room with 2 queen beds and 1 room with 1 queen bed. No more rooms available. We had people sleeping on floor with pillows and blankets.
Business response:
Dear Dave, Thank you for sharing your feedback. We sincerely apologize for the inconvenience with your room assignments. We understand the importance of fulfilling guest expectations and regret not being able to provide the requested rooms. Please know that we are reviewing this matter with our team to improve availability and ensure a smoother experience in the future. We appreciate your understanding and hope to serve you better next time.Sincerely,Hotel Management
The place smells musty. As soon as you leave reception you can smell the stench. On the fourth floor, the corridor stinks of urine. I don't know if a baby peed in the hallway or if it was a guest. A few homeless people at the back door. The breakfast is a joke.
Business response:
Dear Renata, Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced during your stay. Our top priority is providing a clean and welcoming environment, and we regret falling short. Your concerns regarding the conditions and breakfast are valued, and we are taking steps to improve these areas. We hope to offer you a better experience during your next visit.Sincerely,Hotel Management
Once I checked in, they gave a room that was not even made. I had to go dowstairs to request a change. They assigned another bedroom, once i got there, the keys did not open it. I had to go dowstairs again and ask for help to get in the bedroom. That the lady went with me and opened the door
Business response:
Dear Bernardo, We sincerely apologize for the inconvenience you experienced with your room assignment and key access. We understand the frustration this caused, especially after a long day. This is certainly not the experience we aim to provide, and we deeply regret the challenges you faced. Please know that your comments will help us improve to prevent similar situations in the future. We are committed to providing a seamless and enjoyable stay, and we would welcome the opportunity to serve you better in the future. Sincere... read more
The place stinks, literally!
Business response:
Dear Ian,Thank you for sharing your experience. Ensuring a fresh and pleasant environment is always a priority, and any concerns about odors are taken seriously. Feedback like yours helps identify areas for improvement, and efforts will be made to address this issue promptly. Thank you for bringing it to our attention. We hope to welcome you back for a much improved and pleasant stay in the future.Sincerely,Hotel Management
Christmas night disaster Never got to stay. We got there Christmas night around 8:30. When we went to check in the front desk woman said on there end was canceled because they over booked. ( I had my disabled son and my service dog with me.) They didn’t make any attempts to help us out. So we are scrambling a place to stay Christmas night. We did find a place but it was doubled what we were going to pay. They still haven’t made any attempts to make it right. I thought when you had a reservation they were supposed to honor it... read more
Business response:
Dear Melissa, We sincerely apologize for the inconvenience you experienced on Christmas night, especially under such stressful circumstances with your disabled son and service dog. It is truly regrettable that your reservation was not honored due to overbooking, and we understand the frustration and distress this caused. This situation does not reflect the standard of service we strive to provide, and we deeply regret that we were unable to assist you in a more meaningful way. Please know that we are actively reviewing our b... read more
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,769 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.