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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unbelievable, this North Olmsted not iraq Customer service was minimal, no breakfast, no pots and pans, cops knocked on my door to find it was the wrong door. Poor smell from a/c.
Business response:
Dear Carolyn, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, especially regarding the service and the unexpected disturbance. We understand how unsettling this must have been and regret that your stay did not meet your expectations. Your feedback about the lack of kitchen supplies and the odor from the A/C will be addressed with our team to ensure improvements are made. We hope you will consider giving us another chance to provide a better experience.Sincerely,H... read more
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Business response:
We hope to have feedback as to what was not up to par with your room. TY,
I travel a lot, the check in was the slowest I ever experienced. The manager was rude to the front desk attendant in front of us. The elevator was filthy, the hall was dim and missing carpet. Our room was disgusting- stuff stuck to the walls. Some yellow hard substances on the bathroom counter. The bed was not great but the pillows were awful, certainly not hotel quality— I would assume they purchased the cheapest they could find for $5 or less at a Wal-Mart. It was awful, had I not pre-paid and needing to get an event on a ... read more
Business response:
Dear Bonnie,Thank you for sharing feedback about your recent stay. We are truly sorry for the unpleasant experience you had. The issues you described are very concerning and do not meet our usual standards. Please know that we will address these with our team and make the necessary improvements. Your feedback means a lot to us as it helps us to grow and strive for excellence. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
Disgusting! The room had hair everywhere. I just sat on the bed and my pants were covered with hair. Bathroom counter was full oh human hair. Floors had pet hair everywhere. Spider in the bathroom. Bathroom wall had bad stain. Room smelled bad. I can’t believe they call this clean. People standing at the front smoking and cursing. Didn’t look safe. Unbelievable! Stay away from this place.
Business response:
Dear Jithin,We sincerely apologize for the unpleasant experience during your stay. We understand how frustrating these experiences were and regret falling short of your expectations. Your comments are valuable to us, and we will share them with our team to ensure our rooms are thoroughly cleaned and inspected. Please rest assured that maintaining a clean and safe environment throughout our hotel is a top priority for us, and we are constantly working to improve. We truly hope this unfortunate situation will not prevent you f... read more
Business response:
Any specific feedback would be appreciated.
Business response:
We are sorry your stay was not up to a "10". Please give us some feedback on what we can do to make your stay better!
Business response:
We are sorry your stay was not up to a "10". Please give us some feedback on what we can do to make your stay better!
Showed up. No room
Business response:
Dear Michael, We sincerely apologize for the inconvenience you faced upon arrival. It’s disappointing to hear about the lack of a room; we understand how frustrating this situation must have been. Please know this is not the experience we aim to provide. Your feedback will be shared with our team to prevent such issues. We hope to have another opportunity to welcome you.Sincerely,Hotel Management
Not a vacation stay hotel. It seemed more like “extended stay” kinda of place for the less fortunate. The hallways were dirty, one of the rooms smelled like cigarettes and another one like pure bleach. We checked in and had to leave right away.
Business response:
Dear Gabriela,Thank you for sharing your feedback. It’s unfortunate that your stay did not meet your expectations. The environment you described does not reflect the experience intended for guests. We will review your concerns about cleanliness and ensure a fresh and spotless environment. We value your input and will use it to improve future stays for all our guests.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,603 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.