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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very smelly hotel, old, not real breakfast, not real furnished kitchen, dirty towels, not extra bedding for Sofa bed In The room. We had to ask for bedding and kitchen utensils (pan and spatula) when we needed them. No real closets. Very outdated hotel in the room and the building itself. Very short in personnel.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Please be assured that we are taking appropriate steps to ensure future guests do not encounter the same issues. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Not so great ! I was expecting better, rooms definitely needs an upgrade. There was that smell in the room I couldn’t stand. And the breakfast is not what I was expecting (muffins kind from vending machines).
Business response:
Thank you for staying with us. We apologize for the cleanliness issue you experienced in your room and the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same. Also, your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Jacon, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The walls are so thin you can hear every squeaky movement of the people in the bed on the floor above and the TV in the rooms next door. The hitel staff admit the the walls are too thin and not sound-proofed. They used to have ear plugs on hand for guests, but no longer have them so that I had to go out at 1 am to Wallmart to purchase ear plugs so that I could sleep.
Business response:
Our goal is to provide a comfortable night's rest. We are sorry your sleep was disrupted by noise from other guests of the hotel and that we weren't able to fix the issue to your satisfaction on this visit. Thank you for your business. We hope you will allow us another opportunity to show you our excellent hospitality. Sincerely, Hotel Management
Sad but true Not so great, hotel staff were rude and acted inconvenienced to do their job. There were strange oders I'm both room and the grab and go breakfast was a joke.
Business response:
Laura, we are sorry you found our associates to be rude and for the odor issues you had in your rooms. Please know we provide thorough training for all staff, and we will redouble our efforts. Also, we have asked our housekeeping team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Mediocre at Best The hotel looks nice, and is located very close to a Walmart(for convenience). I showed up and was told that they had a fax from Hotels.com, but I was not in their system. If I wanted a room I was going to need to call Hotels.com. After calling hotels.com they had to call the hotel to verify the reservation. The two women at the desk were asked to input me manually, and you would have thought I was asking them to do advanced trigonometry. They grumpily input my information, then said "I'm not sure if we can ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Was clean and staff was great but very basic hotel. Breakdfast was misleading, no ice, no room cleaning on ashort stays.and we had to pay up front with credit card only .... no cash. Should be posted on Expedia better.
Business response:
Lisa, although you liked our well-kept property as well as our associates, we are sorry you were unhappy with our hotel policy and our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Check in was very slow. I felt bad for the 3 families waiting behind me. We had 3 adults and the sofa bed was awful. We had to go back to the desk to get sheets for it too even though they knew we would be using it. You whale to go back to desk to get anything extra such as dishes, utensils, or pans. We were only there 2 nights and would have changed hotels if it had been longer. Would have prefer their having mini moo creamers rather than sweetened Coffeemate. Two of us had colds and tissue quality was inferior. This is my ... read more
Business response:
Jill, thank you for your review. Please accept our apologies for the difficulties you experienced during your stay and for the inconvenience you had due to our hotel policy. Please be assured that we have shared your feedback with the concerned teams, and we will be more diligent with our efforts moving forward. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you consider a return visi... read more
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,646 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.