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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So Bad, We Left. Left after 2 hours. No sofa bed or rollaway as promised with reservations made over 3 months in advance. Room smelled of smoke.
Business response:
James, thank you for taking the time to evaluate your visit. We are so sorry for not being able to meet some of your expectations and regret the inconvenience caused. Your review will be discussed with the management team to make necessary corrections. We hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, Hotel Management
The room had a terrible odor. Not sure if someone had cooked in it prior to our arrival. No silverware, plates. All drawers were empty. No hairdryer.
Business response:
We apologize that we didn’t explain our kitchenware policy to you upon arrival and the cleanliness issue you experienced while you were here. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your feedback for the odor issue has been discussed with the housekeeping team to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Mana... read more
Not very clean smoky smell Smoky smell, 2 hotels with same name on same street caused extra Uber ride, long check in. Overall not good.
Business response:
Adam, thank you for your review and for choosing to stay at our hotel. We certainly apologize for the cleanliness issue you encountered which led to a disappointing stay. We will share your concerns with my housekeeping team and ensure we take action for improvement. We value your feedback and hope you will give us the second chance to host you next time with the service you deserve. Sincerely, Hotel Management
Cheap service They charged for a second towel and wouldn't clean the room even once over 4 days.
Business response:
Mike, we are sorry for the issues you experienced during your stay. We regret that we failed to communicate our hotel policies at the time of check-in. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We have shared your feedback with our front desk team to ensure a better experience going forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for your review. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Close to 480 & Great Northern Mall I was born in Cleveland & had to return for a funeral. Needed an inexpensive hotel on last minute notice. This is a solid 2 star hotel with kitchen and free, safe parking. My only complaint was the room had an overwhelming pungent odor like a bitter, unpleasant carpet cleaning chemical. I had to Febreze all my luggage after returning home because this smell got on everything. Doubt I'd ever stay here again unless the room odor situation is fixed.
Business response:
Thank you for your candid review. We apologize for the bad odor coming from the carpet in your room and that this put a damper on your stay. We will promptly take action to rectify the problem. In the future, we hope you will call on hotel staff to assist. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Bed bugs Stayed for three nights. Room smelled heavily of marijuana from previous guests. But stayed due to very late check in. Second night I saw little spots of blood on my pillow and upon closer examination small bites on the back of my head. Turns out there were bed bugs. Staff was apologetic and helpful by quickly moving me to another room. I was told manager was away for the weekend and will call me on Monday. I never did receive a call.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Almost decent hotel. "Breakfast" was a joke. Beds felt like they were on their second or third location. Would not stay there again.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that the grab-and-go breakfast was not what you expected. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Free continental breakfast was worthless! You have to call and ask for utensils, pans, glasses, and even the coffee maker! VERY DISAPPOINTED! I stayed at other suites and they had a living room and bedroom and full kitchen fully stocked with everything including dish soap to do your dishes with. I thought getting a suite was going to be like the other hotel (Hawthorn). The staff was great but will not choose one of these again.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that you were very disappointed. In response to your feedback, I would like to mention that we introduced our "Customize your kitchen" program to allow our guests to request what will fit their needs for their length of stay. Also the removal of the dishes ensures that they are clean and sanitized properly. We understand that this may potentially be an inconvenience to some of our guests, this is why we have designed the program to be hassle fre... read more
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,646 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.