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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms are vwry dirty. Checked in and found out the rooms still havent been cleaned after the previous guests . Front desk appologized and she had no other rooms available. Gave us sheets and cleaning supplies . We cleaned both rooms and got to sleep! Promised a refund and nothing happened . The worst place ever.
Business response:
Mohammad, thank you for taking the time to review your stay with us. We apologize for the issues with your guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We also regret learning about your additional concerns. You have our assurance that we will address your comments appropriately. We understand your frustration and are grateful for your pati... read more
Room was not properly clean. Garbage can was full of trash and used soap from last person was still in bathroom tub. Awful!
Business response:
Dinah, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
bad experience really bad condition, old and not clean, sticky floor, noisy with cars and people making noise at midnight and early morning and feel unsafe
Business response:
Cheng, thank you for taking the time to share your feedback. We regret the noise disturbance you experienced and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Never stay again I have stayed at this particular location before years ago and I remember it being a better experience. The room had a weird odor and it was red hair everywhere like the room had not been cleaned. I asked the front desk person for clean linens, although she gave them to me she tried to explain that the room was clean and the linen was as well. I didn’t feel it was. I will never book another room at this location. I guess you get what you pay for! 😡
Business response:
Thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness and service issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. Sincerely, Hotel Management
This property needs to be shutdown immediately!!!! Parking lot has many potholes, the main (only) lobby is small, outdated, and smells. The one small elevator was filthy, and smelled. My room refrigerator molding was falling off as the door was opened, the TV was on when I walked into the room, there was NO shower curtain on the rod to take a shower. The tub was stopped up, and no one came to unclog it…. Again, this place was just awful!!!!
Business response:
Samuel, thank you for taking the time to evaluate your stay. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We will address this with the appropriate individuals and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. Meanwhile, we will use your feedback regarding the service issues you outlined to elevate our service levels g... read more
Didn’t stay got my money back the bathroom was not clean
Business response:
Cherrie, thank you for taking the time to share your feedback. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We are aware that although we provided a refund, it will not change your current experience with us. Therefore, we hope you wi... read more
Not clean.
Business response:
Mary, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.