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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Alejandrino, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
That room was not clean. I felt like I was in a motel
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry for the cleanliness issues you experienced in your suite. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely, Hotel Management
Business response:
Richard, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I like that the property was pet friendly. I also liked the location of the property. I did not like the room cleanliness and unprofessional staff. The room had an odor and when addressing it with the front desk, I was handed a bottle of deodorizer. Rather than providing a band aid to the problem, management should address the root cause. The bedding had stain marks, it was a miserable stay. We shortened our stay to one night and switched hotels. I will not refer this location to anyone, in fact, I will highly discourage the... read more
Business response:
Wayne, thank you for being our guest and for sharing your feedback. We apologize for the issues you had with your suite and regret we were not able to resolve them to your satisfaction. We have shared your comments with our housekeeping team and will make sure that the concerns you have outlined are fixed. We hope you will reconsider staying with us so that we can provide you with the hospitality for which we are known. Sincerely, Hotel Management
Needed a shower after taking a shower I spent one night in this hotel, and would never go back. The room was dirty, the furnishings were sparse and worn, and the room was extremely worn. The shower curtain is too long, and I stood on the bottom half of it while it showered. There is hardly any bedding, and the refrigerator hadn’t been cleaned (there were crumbs and food residue on the shelves). The room had a musty odor, and the halls and entryway were dark and cluttered. This place is really in bad shape.
Business response:
Adam, thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of your suite. Your feedback is noted, and we assure you that it will be discussed with the appropriate individuals to ensure we deliver spotless and well-kept guest accommodations moving forward. We want to regain your trust and hope you will allow us that chance in the future. Sincerely, Hotel Management
Horrible and dirty I would not recommend this place. It was dirty. I asked several times for staff to clean the bathroom and they never came out. This is why I don’t like to pre-pay for rooms. Avoid at all costs.
Business response:
Julio, thank you for your feedback. We apologize for the housekeeping service issues you experienced in your room and regret the disappointment it caused. Your feedback has been discussed with our team to ensure we are diligent in our efforts moving forward. We value your business and hope you will return so we can make it up to you. Sincerely, Hotel Management
Never Again!! Terrible experience! There was dried urine all around the bottom of the toilet. Burner wouldn’t work in the room. Dishes horrible. Bed not comfy at all. TV super small with extremely limited channels. Worst part was at 4:30am a couple got into a huge fight. Yelling and screaming! Slamming into the hallway walls then in the room. Went on for 1 1/2 hours. Kept calling downstairs with zero answer. Called 911 and not sure if anyone showed up. Music blaring every evening. People sitting by front door smoking and jus... read more
Business response:
Vicki, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered during your stay. You deserved a comfortable and stress-free visit, and we regret not meeting your expectations. We assure you that what you experienced is not acceptable, and we will address the concerns you outlined to take corrective actions. We value your feedback and regret the inconvenience caused. We hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely,... read more
Business response:
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Don’t waste your stay here. Upon entering, the front desk clerk and housekeeping were arguing about her not cleaning the right room. I stood there for 3 minutes waiting for them to finish. After they continued, I just walked right up to the window. Finally went to room, there was hair everywhere. Like somebody was shedding like a dog. Hair in the freezer, frig, counter and all the dresser. The shower drain was clogged and took 10 minutes for it to drain.
Business response:
Thank you for being our guest. We apologize not only for the unpleasant experience you had at check-in but also for the cleanliness issue you had in your suite. What you experience is not acceptable by any standards, and we have discussed your feedback with our housekeeping and front office teams in an effort to enhance our service levels moving forward. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.