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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible. BreAkfast
Business response:
Dear Jacqueline, Thank you for selecting our hotel and taking the time to write a review. We apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with ... read more
Didn't feel safe staying there. Room could be cleaner. About 2 inchs of water stays in the bathtub when you take a shower. Breakfast was disappointing. Smells like smoke in the room and hallways.
Business response:
Dear Douglas, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with an exceptional experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a f... read more
This hotel was not good! Smelled like marijuana and noisy. No cleaning device was done at all, the entire 4 night me we stayed there. It was a last minute booking and we would have never booked it had we known what type of place this was. There was no coffee, had to ask for it and the “continental breakfast” included muffins that were hidden behind the front desk. I pike never recommend or stay at this property!
Business response:
Dear evelyn, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next vis... read more
Very disappointed This property was highly misrepresented. When we showed up, the front desk was extremely nice...but didn't seem well put together. It was after check-in, but they weren't sure what rooms were even open. That was fine....I waited for her to find out. Then she gave me a card for room 326 and when I got there the maid was in there, so I told her not to rush, I'm happy to wait in the hall while she finishes. She was also very nice. Newer she said. However, she said she was supposed to have 5-6 rooms and she had... read more
Business response:
Dear Christina, Thank you for taking the time to review your stay with us. We are disappointed to know about the concerns with cleanliness, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding visit, so we hope you will revisit so we can show you the hospitality you deserve. Sincerely,Hotel Management
Thie bathroom was not clean hair was all over the bathroom with a clump of hair in the shower towels was dingy toilet seat was to little and lets not mention the parking lot not being plowed that i almost fell in i will never stay here again.
Business response:
Dear Linda, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Disgusting! Run....we left after 10 minutes. Stains and dirt on sheets and lights didnt work. Phone didnt work to call down to front. Dark and dingy. Scary! Requeat full refund
Business response:
Dear Cassandra, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
I often choose ESA because of the meeting space in the rooms and the availability of amenities like fitness and breakfast. The room was small and smelled, there is no gym and the morning offering is a grab bag with a granola bar. There are two other ESA's in the area both of which are what I expect of the chain, but this particular one is worn, threadbare and in need of a total make over.
Business response:
Dear Kristen, thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well, in addition to the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our apology for the inconvenience you experienced. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Since... read more
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.