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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I recently stayed at Extended Stay America Suites Cleveland Beachwood Orange, and I have to say that my experience was far from satisfactory. Firstly, the room was not properly cleaned before my arrival. There were stains on the sheets and towels, and the bathroom was dirty. Moreover, the room was poorly maintained, with outdated furniture and appliances. The air conditioning unit was loud and didn't work well, leaving me sweating throughout the night. The WiFi was also slow and unreliable, making it difficult to work or eve... read more
Business response:
Dear Pedro, Thank you for staying with us and sharing your review. We apologize for falling short of our commitment to providing clean, comfortable, and well-maintained suites. We understand that our response to your experience was unacceptable, and we deeply regret the oversight on our part. We have shared your comments with our team so we can take the appropriate action moving forward. We hope you will give us another chance to provide you with the flawless stay you deserve.Sincerely,Hotel Management
Wife’s room had fleas
Business response:
Dear Adam, We take comments such as this seriously, so we thank you for providing the information and apologize for the frustrations this caused your wife during her time with us. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Stay elsewhere Dirty and gross. Do not stay here.
Business response:
Dear Melissa,Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Go anywhere else This hotel was like a place that the homeless stayed. They need a place to stay also but the condition of this hotel was totally unacceptable. The hallway smelled like a mixture of urine and marijuana. The room was not clean. They supposedly refunded my money but it’s been a month and I still don’t have a credit on my account and it’s been over 30 days.
Business response:
Dear Doris, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We are reviewing this internally to see what went wrong. Meanwhile, please reach out to the hotel if you need any assistance; we are always here to help. We look forward to hearing from you.Sincerely,Hotel Management
Ghetto and horrible hotel they need to be fired! Only one lady needs to stay and that’s the black older lady she was very sweet and professional
Business response:
Dear Asia, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. If you wish to share more details regarding your experience so we may improve our services, please do not hesitate to reach out to us at the hotel. We hope to regain your trust by providing you with the exceptional experience you deserve on a future visit.Sincerely,Hotel Management
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
This property has roaches and is not safe.
Business response:
Dear Laticia, Thank you for being our guest. We are sorry to read about your experience. As we follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention. The safety and security of our guests are very important and we take them seriously. We hope you will give us another opportunity to welcome you back and experience our hotel as you shoul... read more
Dirty rooms and disgusting carpet
Business response:
Dear Daniel, Thank you for taking the time to review your stay with us. We apologize for the housekeeping issue and the inconvenience this undoubtedly caused. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. We have immediately brought your experience to the attention of our housekeeping for review and action. We hope you continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests.Sincerely,Hot... read more
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,064 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.