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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yuck Entire hotel and room dirty
Business response:
Dear Guest, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Side door broken/unlocked 24/7 not safe for the people that stay there. Room not properly cleaned trash was in the bottom cabins, no soap in the bathroom… stuff it was a gray shirt in some hair bees under the chair. Covers/bed was not comfortable. No cover just sheets…
Business response:
Dear Jaria, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Bad Stay Hotel The advertisement for this hotel stated FREE breakfast. Upon check-in I was inform that that the hotel does not offer free breakfast = false advertisement!!! More upsetting is that the hotel couldn’t offer a food voucher to a local restaurant or a discount from the bill. The room- very outdated and cleanliness is rated 50%= a bed to sleep in for the night. There was no wash clothes in the room . I had go to the front desk and was only provided 2 out of the 3 requested( most females uses 2 wash clothes during c... read more
Business response:
Dear Chevelle, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
I had to get a refund , place had roaches and was very dirty unpleasant, very bad smell , blood on the floor, hair in the sheets. Not somewhere you would want to stay at all.
Business response:
Dear sharmeka, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. Please get in touch with the hotel front desk directly so that we can assist you. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Will not be recommending this place! When I arrived my room wasn't ready. Breakfast was not included as advertised. (One of the reasons I booked the place in the first place) Didn't get any new towels for the next day. Bed wasn't made either for the next day. Definitely not recommending this place to anyone. I was highly disappointed. We will not be returning.
Business response:
Dear Kevin, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Worst hotel stay ever It was the worst my eoom door was stuck the frint desk lady had to force it open, there was banging noises in the hall till 1am and the refrigerator & freezer doors were stuck closed. Never again.
Business response:
Dear Michelle, thank you for taking the time to let us know your feedback. We are sorry for the maintenance issues and any inconvenience this caused you. We will communicate with the concerned team and get it rectified immediately. We value your business and hope to have the opportunity to welcome you back on a future visit. Thank you again.Sincerely,Hotel Management
The rooms were dirty and the bathroom had burn marks in the countertops the fire alarm keep going off
Business response:
Dear Monica, thank you for your recent stay. We work hard to make every guest have a pleasant experience, so we apologize for the disappointment you had with the condition of the room. Our housekeeping team is already working to correct these issues for future guests. Thank you for bringing this to our attention. Also, we understand your frustration because of the fire alarm; thankfully, this was a false alarm. We hope to have the opportunity to offer you a more restful night's sleep on your next visit.Sincerely,Hotel Manage... read more
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.