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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting! Run....we left after 10 minutes. Stains and dirt on sheets and lights didnt work. Phone didnt work to call down to front. Dark and dingy. Scary! Requeat full refund
Business response:
Dear Cassandra, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
I often choose ESA because of the meeting space in the rooms and the availability of amenities like fitness and breakfast. The room was small and smelled, there is no gym and the morning offering is a grab bag with a granola bar. There are two other ESA's in the area both of which are what I expect of the chain, but this particular one is worn, threadbare and in need of a total make over.
Business response:
Dear Kristen, thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well, in addition to the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our apology for the inconvenience you experienced. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Since... read more
Very run down hotel... Dirty
Business response:
Dear Guest, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas of the hotel. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
My entire stay should be refunded. Room was very nasty staff rude and not concerned about guest safety nor comfort at they establishment.
Business response:
Dear Melvina, we are very disappointed that we fell short of your expectations and ours. We will use your feedback as a training tool to improve the experience for future guests. If you need to discuss this issue further, please do not hesitate to contact us directly. We hope to regain your trust by providing you with the exceptional experience you deserve on a future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,064 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.