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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Gross The sheets had large blood stains located directly in the middle of the bed. Both the fitted and top sheet had the same stains. Floors were dirty and sticky. Kitchen cabinets sticky. Bedside table had splatters of oil or grease. Ceiling in bathroom had a large amount of dark pubic hairs stuck all over. When this was reported to staff the next day (no staff overnight) the sheets were changed to clean ones. However, nothing else was cleaned or changed. The staff actually left some trash on the table after changing t... read more
Business response:
Dear Robin, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Worst hotel ever This stay was terrible from the start to check out. The two rooms I reserved were not ready until after 4:00 pm, when I asked the front desk when the rooms would be ready they smirked and said well I can’t give you a time they’re ready when they’re ready. The hotel was outdated, the room had hair stuck on the wall above the shower. I didn’t know I had to clean my room before I could sleep.
Business response:
Dear geraldine, we want to extend our apologies for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this has caused you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. Also, we will address the cleanliness concerns with our housekeeping team to ensure it is not repeated. We do hope you will reconsider and return as we would welcome the opportunity to provide you with the seamless stay ... read more
The manager gave my room away before we could check in
Business response:
Lakesha, thank you for taking the time to post your feedback. We are sorry you encountered the issues with our service and your reservation, and even more that we could not accommodate you despite your reservation. We will discuss your comment and review this appropriately. We hope you will give us another chance to demonstrate excellent hospitality from our team. Sincerely, Hotel Management
I just got done working almost 36 hours to find my keys dont work at 4am this morning and since ive been looking for an employee, calling here for an employee so i can lay down. I have to go to the bathroom & i going to have to go somewhere else cause i have NO room. Never in my life have i been to a hotel that actually left the entire bldg without a single staff member, i am just beside myself. I have spent a total of 2-3 hours in a room that is awful to begin with amd not what i paid for an i cant even get in it to lay dow... read more
Just Nasty My room was dirty upon arrival. I literally stayed 30 minutes tops. Just couldn’t do it. When I got there I asked to have my floor swept. They swept the dirt from my room into the hallway.
Business response:
Shaquanta, thank you for staying with us. We realize the importance of fresh and clean accommodations are a must to set the tone for a great visit. Therefore, we sincerely apologize for the cleanliness issues you faced in your suite and the inconvenience this caused. We take these comments seriously and will share this with our housekeeping team to ensure this is not repeated. We understand your frustration and are grateful for your patience. We hope to have the chance to welcome you back so we can provide you with the flawl... read more
The room was filthy. Hairs in the shower. Hairs on the back of the toilet. Run down and outdated. Breakfast was muffins from a grocery store and granola bars. Clientele was loud. I thought that extended-stay was for like businessman on trips but this was more like a short time apartment building with very rough clientele.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.