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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean.
Business response:
Mary, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Furnace motor was extremely loud when it kicked on! Woke us up each time while trying to sleep after surgery at UH Richmond Heights
Business response:
Vincent, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Room needs fixed and updated! The room had a stove with rust, no blow dryer or counter space in bathroom. Worst of all the heater in the room made a loud screeching noise 30 min after running and wouldn’t stop even with turning it on and off. So slept with no heat.
Business response:
Thank you for taking the time to evaluate our hotel. We regret not meeting your expectations and are sorry for the maintenance issues that inconvenienced you. We apologize for this and, rest assured; we will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. Sincerely, Hotel Management
The key to my room didn’t work. The people at the front desk rekeyed it and it still didn’t work, so I had to switch rooms. There wasn't a coffee pot in the room and there was no chair at the little kitchen table. It was very outdated. I will not be staying here again.
Business response:
Debbie, thank you for taking the time to review your stay with us. We regret not meeting your expectations and apologize for the maintenance issues you experienced. We will review this with our engineering team and make sure we prevent such reoccurrences. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more c... read more
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,064 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.