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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible please clean this place up!! For the price I paid of $250 for one night I was very disappointed with my experience. It felt as if we were renting out a room at a apartment complex, staff hanging out in the lobby with what seemed to be the residents, housekeeping did a terrible job cleaning the room, the place wreaked of marijuana, residents asking for cigarettes in the hallways. Long story short it was TERRIBLE and I just wanted to hurry up and get out of that place!!
Business response:
Korreshia, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We also regret any inconvenience you had due to other guests on the property. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Don’t Go One of the worst hotels I’ve ever stayed in.
Business response:
Briana, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Don’t waste your time This place was horrible. The front desk - non friendly,not welcoming, the smell fishy, trashy, the hallway was dirty, the room was awful, the bathroom disgusting, the sheets had lint balls. Never again
Business response:
Dionne, thank you for choosing our hotel and for taking the time to write a review. We are disappointed that our front office associates did not deliver warm hospitality and the inconvenience you had in your suite and the hallways. We will discuss this with our front office and housekeeping associates to deliver better service levels. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Don’t stay here It was horrible. The room and hotel were dirty. I asked for a late check out and the desk clerk who checked us in was friendly and helpful. He said it was no problem, and gave us a late check out of 1pm the next day. Took our name and room number. The next day housekeeping came in when I was showering. Then, a bit later, 2 men, dressed shabbily (dirty, torn clothing) and reeking of weed came to the door and told us we weren’t supposed to be there. Like bouncers. It was very unsettling. So we packed up and wen... read more
Business response:
On behalf of the entire team, please accept our sincere apologies for our hotel not meeting your expectations during your recent visit. We do not take cleanliness issues lightly, as we do believe this is a top priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates in detail so that this does not happen again. We hope you will consider giving us another opportunity to prove ourselves. Sincerely, Hotel Management
I reserved three rooms, my family of eight drove from Georgia to Cleveland Ohio 12 hrs. To find out they didn’t have our rooms available. I booked 12 days before check in. 2am in the morning we had to go search for another hotel. Which we booked cone to find out the rooms were disgusting, toilet leaked over our clothes. Hair weave left in the room. And white stains on the bed skirt. Totally disgusting. Room was non refundable. Had to go to another hotel AC Marriott book three more expensive rooms, but they were nice. All bec... read more
Business response:
Thank you for letting us know about your recent stay and the issues you experienced with your room. We only wish that we could have addressed these issues while you were here so that you didn't leave our hotel with a negative impression. Our housekeeping and engineering associates work hard to make sure all of our rooms are spotless and in good working order, so we apologize that this was not your experience. We appreciate your feedback and will make the necessary adjustments to prevent this from happening in the future. Sin... read more
Ok hotel Ok hotel, I’ve stayed in better Extended Stays, checked in a room with someone’s dirty underwear in a drawer and cigarette smell. It’s noisy as well guests aren’t courteous of other guests.
Business response:
Thank you for being loyal to our brand. We are sorry your room was not in a spotless condition as it should have been. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so we can avoid this from happening again. Also, we apologize for the noise issue you experienced. We wish we had the opportunity to address the issue while you were here as we would have done our be... read more
Dirty, water running constantly in toilet, odor from neighboring rooms, nothing was in the room for the kitchenette. Staff was nice.
Business response:
Thank you for being our guest. Although you liked our courteous associates, we are sorry for the issues you experienced in your suite. We wish we had the opportunity to address these problems while you were here as we would have done our best to ensure you were comfortable. Please know, to ensure cleanliness, kitchenware for your suite is available at the front desk, and our team delivers it to your suite upon request. We appreciate your feedback and hope you will consider staying with us again the next time you are in the a... read more
While I was there it was a guy screaming and getting tased and pepper sprayed by beechwood police they were extremely loud and rude
Business response:
Thank you for your feedback. We are sorry for any issues that impacted your stay. We are reviewing this from our end to see what went wrong. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.