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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just not a place I want to stay again
Business response:
Patrick, thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
I was put in a room that shouldn't have been allowed to have guests. #1 fire alarm was broke - when we reported it at check in - the knew it. #2 dead bolt wouldn't lock - the door was unsafe - a person could easily open it if knocked open. #3 1st floor windows were open had to close #4 room wasn't Covid sanitized - TV remote had something sticking like Food on it. #5 Floor was sticky - bathroom smelled like a moldy mop - #6 - Carpet was not vacuumed - still had stuff all over carpet - #7 - was made to wait 2 hours for this t... read more
Business response:
"Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Lobby Complete with A Cop in a Bullet Proof Vest Complete trash hotel. Even the lobby is old and run down. There was a cop in a bullet proof vest standing guard. This is how terrible this hotel is. I waited for 45 minutes at 11pm to check in. The desk coordinator didn't know what she was doing and couldn't find anyone's reservation - there were 3 people in front of me. I had enough and left. AVOID and save your safety and sanity. Do not book here. I will be disputing the charge with my credit card company.
Business response:
Kelly, thank you for your review. We are sorry for any frustrations you experienced with our front desk associates. Your comments are being shared with the appropriate staff members to ensure this does not happen again. We would appreciate you giving us another opportunity so you can experience our hospitality as you should have during this visit. We hope to welcome you back soon. Sincerely, Hotel Management
Stay here if you have no other option. You will enjoy the hotel if you like torn/worn out curtains, taped up TV remote, fused out light bulbs, rusted burner stove, overlooked cleaning spots etc etc etc
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
It is very close to the shopping center so we walked there several times for different meals (since the promised breakfast was not being served.)
Business response:
Krista, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Credit card machine was inoperable: front desk clerk blamed me until she finally admitted that it had not been working well all day. Shower curtain missing. Room dirty.
Business response:
Frank, we want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
The first room had dirty towels still on the bathroom floor. The second floor hallway had a bad odor. The second room was ok, but the bathtub was dirty.
Business response:
Thank you for taking the time to share your feedback. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,064 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.