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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Furnace motor was extremely loud when it kicked on! Woke us up each time while trying to sleep after surgery at UH Richmond Heights
Business response:
Vincent, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Room needs fixed and updated! The room had a stove with rust, no blow dryer or counter space in bathroom. Worst of all the heater in the room made a loud screeching noise 30 min after running and wouldn’t stop even with turning it on and off. So slept with no heat.
Business response:
Thank you for taking the time to evaluate our hotel. We regret not meeting your expectations and are sorry for the maintenance issues that inconvenienced you. We apologize for this and, rest assured; we will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. Sincerely, Hotel Management
The key to my room didn’t work. The people at the front desk rekeyed it and it still didn’t work, so I had to switch rooms. There wasn't a coffee pot in the room and there was no chair at the little kitchen table. It was very outdated. I will not be staying here again.
Business response:
Debbie, thank you for taking the time to review your stay with us. We regret not meeting your expectations and apologize for the maintenance issues you experienced. We will review this with our engineering team and make sure we prevent such reoccurrences. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more c... read more
Just not a place I want to stay again
Business response:
Patrick, thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
I was put in a room that shouldn't have been allowed to have guests. #1 fire alarm was broke - when we reported it at check in - the knew it. #2 dead bolt wouldn't lock - the door was unsafe - a person could easily open it if knocked open. #3 1st floor windows were open had to close #4 room wasn't Covid sanitized - TV remote had something sticking like Food on it. #5 Floor was sticky - bathroom smelled like a moldy mop - #6 - Carpet was not vacuumed - still had stuff all over carpet - #7 - was made to wait 2 hours for this t... read more
Business response:
"Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.