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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms were not clean. Beds looked dated. To be honest, the room needed a little TLC; wipe down and a good dusting. Looks great on the outside but needs to be freshened up on the inside.
Business response:
Rob, please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
Not clean rooms! We checked in and the lobby was nice! But then we got to the room and it was absolutely disgusting!! Sticky floors, things caked on the bathroom sink and floor, and leftover open food left in the freezer! They did let us check out and have a refund!
Business response:
Melissa, we sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Worst ever There were no clean rooms it was a 30 minutes wait on a room people were standing around waiting on rooms this made it look real ghetto I was scared because I got there before me fiancé so I was alone never seen or heard of such horrible service I’ll probably never return
Business response:
Thank you for the feedback. We are sorry for the wait time issues you experienced and that you felt unsafe while here. We will share your concerns with the appropriate department to ensure a better experience going forward. Thank you again, and we hope to make it up to you in the future. Sincerely, Hotel Management
There was no ice in the whole hotel in 90 weather.No amenties in the room at all , pillow were disgusting .Recliner was broke would not open. No face towels in the room had to go back to front desk . Breakfast bars are not considered breakfast.
Business response:
We offer our sincere apologies for the inconvenience caused to you. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Surprise, surprise! We were given a room and checked in around 12:30 in the morning. We walked into the room, turned on the light, and someone was already asleep in the bed! He jumped up and we left. Went back to front desk and had to get another room. Very annoying and embarrassing!
Business response:
Brian, thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to we... read more
I didn't like how when I got their all their king rooms which I booked where already filled. So I had to down grade to a queen at the same price as a king room.
Business response:
We apologize that there was a not providing the specific room type you booked. It is never our intention to disappoint you. We are sorry we did not fully meet your needs and expectations. We hope you will consider a return visit and let us make it up to you. Sincerely, Hotel Management
I booked my room kind of late but at the check-in was very very disrespectful and unprofessional and when I did finally get checked in. The room was filthy not cling to my expectations at all very bad experience
Business response:
On behalf of our team, please accept our sincerest apologies for the service and cleanliness issues you encountered. We do not take cleanliness issues lightly, as we firmly believe this is priority #1 in the hospitality industry. We are working with our housekeeping as well as with our front desk team to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Management
I would not book this hotel. After booking a double bed room, I arrived to find 0 available. The sweet clerk went and checked on the 2 that were open and said that neither had been cleaned. She then tried to give me a single bed room, but those were all booked as well. Then she made a phone call to her GM...in the end they gave me a single bed room without any type of refund for the difference in the booking price or the inconvenience of sharing a very small bed. I would not book this hotel again.
Business response:
Amy, thank you for the feedback. We are sorry for the reservation issue and for not accommodating you with the room you booked. We will investigate what went wrong in your instance. Although what happened is not typical, we have room to improve, and we assure you we will. Thank you for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.