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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean is a Good Word Clean hotel. Uninterested staff. Breakfast was NOT breakfast at all. It was a few prepackaged muffins and a few granola bars in the lobby. The room was fine for a quick night sleep and off we go.
Ghetto as I was checking in the cops were in the lobby investigating an assault. trash and mops in the lobby. same trash in the parking lot the 5 days I was there. side security door broken/open all night. LOUD hotel guests every night. hotel staff was nice but had to wait until their smoke break was over to get front desk service/ no maid service, you have to exchange dirty towel for fresh ones at the front desk....
Business response:
Your review recently caught my attention. The situations you described in your review are unacceptable. Please accept my apology. I will be consulting with and addressing our staff to make sure cleanliness and management are top priorities. Thank you for bringing this to our attention. If you have any additional feedback, we would like to hear it. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
A BAD Extended Stay First there was no toilet paper on the roll or in the room. The refrigerator barely worked, the freezer was fine. I had food and had to throw a lot of it away because I couldn't keep it. The WiFi was slow and spotty unless you wanted to pay more for faster service. The bath tub as dangerous because it was very slippery when soap hit it. The tv was junk and the Dish network stations available were worse. And the pillows all needed to be thrown out. I had to go a buy one to actually sleep on.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you did not have an enjoyable stay due to various maintenance and cleanliness issues. This will be addressed to our staff to make sure all of our guests are well accommodated. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Terrible Hotel from the moment i checked in there were problems. they gave us the wrong room. it was midnight when we checked in and when i got in the correct room the linen on the bed was dirty hair all on them, looks like the carpet never been vacummed, the microwave/refrigerator was dirty. the chairs in room was dirty. i was too tired coming off a 11:30 flight and having to be to work at 7am. too tired to keep aruging with front desk. Turned on light in bathroom this morning and roaches scattered everywhere. I have photos... read more
Business response:
Thank you for your recent review of your stay. I am so disappointed that your stay was unpleasant. Please accept my apology. As this hotel’s manager, I can ensure your experience is disheartening. Our staff will be addressed with ways to do better so this does not happen in the future. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Hotel okay, but staff compliments this location. The staff at this hotel were amazing, very accommodating, courteous. The drain in the tub was clogged and while we were sleeping, we were infaded by a colony of ants. Maintenance immediately fixed the problem. King studio is small.
Business response:
Thank you for your recent review of your stay. We appreciate the kind comments about our staff; however, we apologize that your drain was clogged. I met with the staff, and we discussed the comments that you left Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area
Cool in the beginning but.... It was great through out my night but in the morning I found roach on the night stand. Not cool and nasty.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that we could not accommodate you properly. As this hotel’s manager, I can assure you that I have worked with my team to ensure your experience is not repeated. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Never again The room had an odor. The bed was small, old food in the fridge, the toilet seat looked old and the tub backed up!
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you did not enjoy your stay. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Less than a basic hotel I should have been more aware of what an "extended stay" hotel is. Yes, it has a kitchen, refrigerator, etc. But it sure is not set up for anyone traveling who needs to stay there only a couple of nights. I had to ask for everything -- there was no shampoo, no hair-dryer, no hangers in the closet area, no good place to plug in a computer (although there was free wi-fi, thank goodness). So I had to keep trooping back to the office to ask for what I needed. The light on the far side of the bed didn't go... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept my apologies that your stay was not an excellent one. Our staff have been made aware of your issues and we will do a better job of communicating to guests our amenities and policies. Thank you for bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,064 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.