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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
bare bones minimum I booked our room on line and no information was given that the room was not equipped with basic needs. thankfully, the front desk had a hairdryer and when asked for, they supplied shampoo and a water glass.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that our staff did not communicate at check-in that hairdryers and shampoo are located at the front desk. I also apologize that your room did not have soap. Still, I am glad that you liked our hotel's location. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The customer service at the front desk was very poor and unfriendly.
Business response:
William - I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that our staff did not provide you with friendly customer service. In response to your feedback, I am coaching them on ways to be better moving forward. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Do not go worst experience. Unfriendly staff. Dirty room. Used shapoo bottle in the rooom. Did not get the room i booked
Business response:
Thank you for your recent review of your stay. I am sorry to hear that the cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping staff to review our cleaning standards and procedures. As well, I apologize that our staff did not attend to your needs in a professional manner. Customer service is a top priority of ours, so I am sorry to hear that we did not meet that goal. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that... read more
Clean hotel but no amenities. Clean hotel but no amenities. Bed uncomfortable. Most of all $100 and not even a hair dryer. And breakfast well a stale muffin or quarker bar and maybe an ounce of coffee. Was able to check in late since going to Cleveland clinic but when we called from entry phone attendant was rude and grumpy and said what you want. On the bright side hotel was pretty clean.
Business response:
Thank you for taking the time to give us feedback. I am so glad that you found our hotel to be clean and your bed to be comfortable. Still, I am sorry that our amenities did not meet your expectations and a member of our staff did not greet you with a warm welcome. In response, I will be working with the team to ensure we provide all of our guests with friendly customer service moving forward. Thank you again for your comments. We hope you will choose to stay with us in the future to show you our enhanced efforts.
noise Loud music started at 11pm, people banging on the wall in the middle of the night. Otherwise, decent hotel.
Not what I expected My room was not cleaned & it smelled bad we couldn't get room service because in order to get room service you had to be there for more then 7 days. Now I do have to say everyone on staff was nice respectable they were just following guide lines from the rules, I love the kitchen in the room but other then that I rate it 3 out of 10
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay at our hotel was not satisfactory. I am taking your comments very seriously and will be meeting with my staff to brainstorm different ways we can improve our services while still following our company's guidelines. Still, please know, should your room not be ideal at check-in, let us know so we can correct this or move you to another room which might be more ideal. We continually work to improve our hotel, so I really appreciat... read more
unfriendy and not the cleanest Staff was unfriendly. The place needs an overhaul. Might be good for the long stay at not the place to stay for just a few nights. There is no room cleaning or daily towel replenishment unless you stay 6 or more days. This is truly designed for the extended stay as the name states.
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,047 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.