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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathrooms in three different rooms wasn't clean one room didnt have a clean counter top no ice machine in the building but after looking at three different rooms all where not clean in some aspect so i got my stuff and left this place.....
Business response:
Dear Mark, Thank you for your feedback. We are sorry that your room was not up to our usual standards of cleanliness and comfort. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management
Long lines once arrived, room smelled of urine and body odor, key card deactivated multiple times in the short period of time that we were in the room. No one runs the desk at night and when asked a question about checking out early, I was told that my question was stupid then I was asked if I stay in hotels often. I couldn’t even make it through the night. Left after I changed my clothes.
Business response:
Dear Mykal, We sincerely apologize for the numerous challenges you faced during your recent stay. It's deeply concerning to hear about the long lines upon arrival, the unpleasant odor in your room, and issues with the key card. Additionally, the lack of overnight staff and the disrespectful behavior you encountered from our team members are entirely unacceptable. We take your feedback seriously and will address these issues internally to prevent recurrence. Your experience needs to reflect the high standards of service we ai... read more
Checked in, given a room with no shower curtain, moved rooms, no shower curtain in that one either! The hallways were filthy with pieces of food all along the way smelled of weed. There were people loudly arguing down the hall in one of the rooms. Do not stay here ever
Business response:
Dear Shelly, We sincerely apologize for the disappointing experience during your stay. It's disheartening to learn about the oversight with the cleanliness and maintenance issues. We also take concerns about noise and odors seriously and will work to enhance our monitoring and security measures. We understand your frustration, and we apologize for any inconvenience caused. Your comments will guide us in making improvements, and we hope you reconsider giving us another opportunity to provide a more seamless experience in the ... read more
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Just NASTY IT SMELLS TERRIBLE I DID NOT LAY ON THE BED OR NOTHING BEST THING WAS NO REQUIRED DEPOSIT THE WORSE HOTEL I EVER BEEN IN MY ENTIRE LIFE!
Business response:
Dear BLACK WALLSTREET, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Managem... read more
No kettle
Business response:
Dear Pamela, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities during your stay. Please know that we do our best to provide every guest with an exceptional experience and make these amenities available. Regrettably, we failed to live up to our promise, and we're sorry. We hope this unfortunate instance will not prevent you from returning for another stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,064 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.