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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jacqueline,I see that your survey score was less then favorable to the hotel. I understand that you were upset due to the reservations being nonrefundable for the 2nd day. These reservations were during the week of the Eclipse and all reservations during that time period were had a No Cancelation Policy in effect and were nonrefundable. If there is ever a chance that you may be back in the area and need a hotel, please feel free to call us directly so that I may off you a special rate for your stay. We truly want all of our ... read more
People kept opening are door the room had burn holes the staff is creepy I didn’t feel safe
Business response:
Dear Chris, Thank you for the review. We sincerely apologize for the discomfort and concerns you experienced during your stay. Your safety and security are paramount; we regret that you did not feel safe. We take reports of inappropriate behavior seriously and will address them promptly with our staff. Additionally, we apologize for the condition of your room and any inconvenience caused by unwanted intrusions. Please know that we are taking immediate steps to rectify these issues. Your feedback is invaluable, and we appreci... read more
Fully realizing this is an extended stay property it appeared there were people living there not staying there. Our room, 216, had something going on in it smell wise, like dead body carcass, so bad you could smell it in the hall. We had to ask for a different room and while it didn’t smell it was beat to hell with red stains on the carpet and one of the nastiest showers going.
Business response:
Dear Robert, Thank you for choosing to stay with us. We sincerely apologize for the unpleasant odor and cleanliness concerns you encountered during your visit. This does not reflect the high standards we aim to uphold for our guests. Your feedback has been shared with our housekeeping team to ensure thorough cleaning and to maintain a fresh and clean environment throughout the property. Please accept our sincere apologies for this oversight. Additionally, we appreciate your feedback regarding the room's appearance and are be... read more
Halls smell like smoke. Chipped paint on room walls. Some folks left bags of trash in the hallways and dirty work boots.
Business response:
Dear Thomas, We are truly sorry to hear about the issues you encountered during your stay. The presence of smoke odors, chipped paint, and unattended trash in the hallways is unacceptable and not reflective of the high standards we strive to maintain. Please accept our sincerest apologies for the discomfort and inconvenience you experienced. We take your feedback seriously and will immediately address these issues and improve our facilities. Your satisfaction is of utmost importance to us, and we appreciate you bringing thes... read more
It just looked and smelled like a bunch of junkies were actually living there.
Business response:
Dear Charlene, Thank you for your feedback regarding your stay at our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
People screaming in the hallways late at night. Very loud and people keep asking for money.
Business response:
Dear Andrew, We appreciate your feedback and apologize for any disturbance you experienced. Please be assured that we take such matters seriously and will work to maintain a peaceful environment. Your comfort is important to us, and we appreciate your understanding. We hope this isolated incident does not deter you from considering us for your future stays.Sincerely,Hotel Management
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,064 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.