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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checked in, given a room with no shower curtain, moved rooms, no shower curtain in that one either! The hallways were filthy with pieces of food all along the way smelled of weed. There were people loudly arguing down the hall in one of the rooms. Do not stay here ever
Business response:
Dear Shelly, We sincerely apologize for the disappointing experience during your stay. It's disheartening to learn about the oversight with the cleanliness and maintenance issues. We also take concerns about noise and odors seriously and will work to enhance our monitoring and security measures. We understand your frustration, and we apologize for any inconvenience caused. Your comments will guide us in making improvements, and we hope you reconsider giving us another opportunity to provide a more seamless experience in the ... read more
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Just NASTY IT SMELLS TERRIBLE I DID NOT LAY ON THE BED OR NOTHING BEST THING WAS NO REQUIRED DEPOSIT THE WORSE HOTEL I EVER BEEN IN MY ENTIRE LIFE!
Business response:
Dear BLACK WALLSTREET, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Managem... read more
No kettle
Business response:
Dear Pamela, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities during your stay. Please know that we do our best to provide every guest with an exceptional experience and make these amenities available. Regrettably, we failed to live up to our promise, and we're sorry. We hope this unfortunate instance will not prevent you from returning for another stay.Sincerely,Hotel Management
Not the quality place that I was expecting.
Business response:
Dear Keith, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Water This is the second time I stayed there. It is something wrong with the water. First time no hot water or pressure. This time no hot water had to take a cold shower.
Business response:
Dear Dominique, Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience you experienced during your recent stay. It's disheartening to hear about the issues with the water temperature and pressure. Please know that guest comfort is our top priority, and we are actively addressing this matter to ensure a more pleasant experience for future guests. Your feedback is invaluable, and we appreciate your continued patronage. Should your travels bring you back to the area, we would be grateful for t... read more
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.