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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It has a weird smell, very out dated and dirty. We were exhausted when we checked in, but went out to buy cleaning supplies and air freshener. Didn’t have comforters, just two sheets and a very thin blanket. The walls are thin and we could hear everything around us. Overall, it’s good for a quick place to rest your head. I will say the area itself is great and safe and the staff was phenomenal. I would not stay here again honestly.
Business response:
Dear Janel, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service ... read more
Limited amenities-No coffee service in the room. No ice. No hair dryer (until I asked). No iron/ironing board.
Business response:
Dear Margaret, Thank you for sharing your feedback about your stay. We apologize for not meeting your expectations with our amenities during your stay. We understand the importance of these amenities for a comfortable stay and will address this with our team to ensure we meet our guests' needs. Your feedback is valuable, and we appreciate you bringing these matters to our attention. We hope to provide you with a much-improved experience in the future.Sincerely,Hotel Management
No Thank You! The lady who was at the front when I checked in was great. My first room the toilet did not flush. She switched me to another where there was a full kitchen set up but not one item in any cabinet or drawer.
Business response:
Dear Michael, Thank you for sharing your experience with us. We apologize for the inconvenience with the toilet. We will share your feedback with our maintenance team to address it and ensure a seamless stay for our future guests. Additionally, the kitchenware of your suite is kept with the front desk to ensure cleanliness, and the team delivers it to your room on request. We are disappointed if you were not aware of the same. Our front desk team is instructed to ensure they inform the guests about the policies at the check-... read more
Business response:
Hello Brittany,I am sorry to see that your survey score is so low regarding your stay with us. If there were any issues with your stay, I wish you would have come to see me so that I could address the issue and make your stay a more pleasant one. We want all of our guest to feel comfortable when staying with us here at the Extended Stay Beachwood and hope that you will give us another chance in the future to regain your trust. Sincerely,Max Baire GM
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,064 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.