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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Limited amenities-No coffee service in the room. No ice. No hair dryer (until I asked). No iron/ironing board.
Business response:
Dear Margaret, Thank you for sharing your feedback about your stay. We apologize for not meeting your expectations with our amenities during your stay. We understand the importance of these amenities for a comfortable stay and will address this with our team to ensure we meet our guests' needs. Your feedback is valuable, and we appreciate you bringing these matters to our attention. We hope to provide you with a much-improved experience in the future.Sincerely,Hotel Management
No Thank You! The lady who was at the front when I checked in was great. My first room the toilet did not flush. She switched me to another where there was a full kitchen set up but not one item in any cabinet or drawer.
Business response:
Dear Michael, Thank you for sharing your experience with us. We apologize for the inconvenience with the toilet. We will share your feedback with our maintenance team to address it and ensure a seamless stay for our future guests. Additionally, the kitchenware of your suite is kept with the front desk to ensure cleanliness, and the team delivers it to your room on request. We are disappointed if you were not aware of the same. Our front desk team is instructed to ensure they inform the guests about the policies at the check-... read more
Business response:
Hello Brittany,I am sorry to see that your survey score is so low regarding your stay with us. If there were any issues with your stay, I wish you would have come to see me so that I could address the issue and make your stay a more pleasant one. We want all of our guest to feel comfortable when staying with us here at the Extended Stay Beachwood and hope that you will give us another chance in the future to regain your trust. Sincerely,Max Baire GM
Business response:
Jacqueline,I see that your survey score was less then favorable to the hotel. I understand that you were upset due to the reservations being nonrefundable for the 2nd day. These reservations were during the week of the Eclipse and all reservations during that time period were had a No Cancelation Policy in effect and were nonrefundable. If there is ever a chance that you may be back in the area and need a hotel, please feel free to call us directly so that I may off you a special rate for your stay. We truly want all of our ... read more
People kept opening are door the room had burn holes the staff is creepy I didn’t feel safe
Business response:
Dear Chris, Thank you for the review. We sincerely apologize for the discomfort and concerns you experienced during your stay. Your safety and security are paramount; we regret that you did not feel safe. We take reports of inappropriate behavior seriously and will address them promptly with our staff. Additionally, we apologize for the condition of your room and any inconvenience caused by unwanted intrusions. Please know that we are taking immediate steps to rectify these issues. Your feedback is invaluable, and we appreci... read more
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.