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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I travel a lot and stayed in many hotels but this one is the worst. I didn’t get any sleep because I was not comfortable staying here. It had an old smell thank god we had some air freshener with us. My family was so disappointed if I could have canceled I would have but they said no refund we had a power outage in our area and needed someone where to stay. I would have rather slept in my car but I wasn’t by myself this property is in a great location but is in serious need for a make over. Please update your hotel. Even tal... read more
Business response:
Dear Reba, We sincerely apologize for the experience you had during your stay. It's disheartening to learn that you faced discomfort due to the room's condition and odors. Your feedback is vital, and we understand how important a pleasant environment is for our guests. While we are glad you found the location suitable, we acknowledge that updates are needed. Thank you for sharing your thoughts; we will take them into consideration as we work toward improvements.Sincerely,Hotel Management
It was filthy underneath my bed. I called someone up to clean and they did come up but they didn’t clean the mess from underneath.
Business response:
Dear dae'dyon, Thank you for sharing your experience with us. We apologize for the cleanliness issue you encountered during your stay. It is our priority to maintain a high standard of cleanliness, and we regret that we did not meet your expectations in this instance. We will address this matter with our housekeeping team to ensure better attention to detail. Your feedback is invaluable in helping us improve our services, and we appreciate your understanding. We hope to have the opportunity to provide you with a more satisfa... read more
Needs exterminated
Business response:
Dear Juleena, Thank you for your feedback. We apologize for the inconvenience you experienced. Please be assured that we take pest control very seriously and will address this issue immediately. Your comfort and satisfaction are our top priorities. We appreciate your bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Il n'y avait pas de batterie de cuisine et c'etait pas tres propre
Business response:
Dear eric, Thank you for your feedback. We apologize for the lack of kitchen supplies and for the cleanliness issues you encountered. We aim to provide a comfortable environment, and we regret that this was not your experience. We will address these concerns with our housekeeping team to ensure improvements are made. We appreciate your input and hope to serve you better next time.Sincerely,Hotel Management
This location is horrible disgusting rooms and extremely small
Business response:
Dear Brandi, Thank you for your feedback. We regret that your experience did not meet your expectations. We strive to provide a comfortable and welcoming environment, and it’s clear we fell short during your stay. Your comments regarding room conditions and size will be addressed with our team so that necessary improvements can be made. We appreciate your input and hope to offer a better experience in the future.Sincerely,Hotel Management
the bathroom wall was moldy and the stove top was rusty. The window was not working and the curtains were gross.
Business response:
Dear Liliane, Thank you for bringing these issues to our attention. We apologize for the unacceptable conditions you encountered. Maintaining high standards of cleanliness and functionality is our priority, and we regret that this was not reflected during your stay. Your concerns about the bathroom, stovetop, window, and curtains will be addressed immediately by our maintenance and housekeeping teams. We appreciate your feedback and hope to provide a more pleasant experience in the future.Sincerely,Hotel Management
Check in was not great. Property was outdated and basic. Noise problems all night long
Business response:
Dear ryan, Thank you for sharing your experience. We apologize for the challenges you faced during check-in and understand how frustrating it can be when the accommodations do not meet expectations. Your comments regarding the condition of the property and noise disturbances have been noted, as we are continuously striving to enhance our guests' experiences. We appreciate your feedback and hope to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,064 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.