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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Simply put. you get what you pay for, but still $100 a day you would expect a bit more.
Business response:
Dear Wassef, Thank you for sharing your thoughts. We strive to provide value and comfort for all our guests. We regret that your experience didn't meet expectations. Your feedback is valuable as we continually work to improve our services. We hope to have the opportunity to provide a better experience for you in the future.Sincerely,Hotel Management
The room was dirty, I want a refund. I took photos as well. I booked dozens of times through Expedia and never had this problem .
Business response:
Mr Chrishaw, I would like to apologize for the inconvenience caused to you regarding you stay. I did not see any notes at the Front Desk about any problems you may have had with the room, and you fully used the room during your stay. If there were any issues, we could have corrected them for you. Unfortunately, I can't issue a full refund but would like to offer you 50% off a future stay. Please feel free to contact me should you wish to stay with us in the near future. Thank you,Max Baire GM
Vinyl liner on mattress (afraid to ask why), room was very stale, no power to wall lights, clock or phones. Check in took a long time due to problems with the system.
Business response:
Dear Guy St, We deeply regret the challenges you experienced during your recent stay with us. We are sorry about the issues with your room and the check-in process. These situations are certainly not up to our standards, and we apologize for any inconvenience. Your feedback is important to us, and we will address these issues promptly to ensure they do not recur. We appreciate your patience and understanding. We look forward to providing a seamless stay in the future.Sincerely,Hotel Management
The property was in a good location. Right off the highway. The property was very worn and dirty. If the pictures showed this, I would not have stayed.
Business response:
Dear Thomas, We appreciate your feedback regarding your recent stay with us. It's great to hear that you found our location convenient. However, we apologize for any inconvenience caused by the condition of our property not meeting your expectations. Your comments are important to us, and we will ensure that they are shared with our team for further improvements. We understand the importance of transparency and will take your suggestion regarding the accuracy of our photos into consideration. Thank you for bringing this to o... read more
It smelled in the room. The hall way smelled like weed. They did not provide housekeeping. I had to take the dirty used towels to the front desk to get clean ones. They did not bring me fesh towels to the room.
Business response:
Pragnesh,I would like to apologize for any inconvenience this may have caused you during your stay. We try our best to detour our other guests from smoking in the hotel but unfortunately, some just think they can do whatever they want. As for the housekeeping and replacement of towels, it is standard at all Extended Stay properties that housekeeping services are only available after a guest has been with us for more than 7 days. That is why we do the Linen and Towel exchange at the Front Desk. Again, I would like to apologiz... read more
Entire building smells terrible and the elevator doesn’t work.
Business response:
Dear Loreal, Thank you for sharing your experience. We sincerely apologize for the unpleasant odor and the malfunctioning elevator during your stay. Providing a comfortable and well-maintained environment is our priority, and we regret that we fell short. Your feedback is crucial for us to make improvements, and we are addressing these issues with our team. We appreciate your understanding and hope to provide a better experience in the future.Sincerely,Hotel Management
It has a weird smell, very out dated and dirty. We were exhausted when we checked in, but went out to buy cleaning supplies and air freshener. Didn’t have comforters, just two sheets and a very thin blanket. The walls are thin and we could hear everything around us. Overall, it’s good for a quick place to rest your head. I will say the area itself is great and safe and the staff was phenomenal. I would not stay here again honestly.
Business response:
Dear Janel, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service ... read more
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.