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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room wasn’t clean. Used washcloth and soap in shower. Hair on pillows and bedding. Food on the floor.
Business response:
Dear AMY, Thank you for being our guest and sharing feedback about your visit. We are sorry that your room was not up to our usual standards of cleanliness and comfort. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management
The lobby smelled horrible, that should have been the first clue. Place is old and you can tell. Bed was sinking in the middle. Could hear the people above us walking and doors slamming. Like most people I tried to save a few dollars and wish I would have stayed somewhere else. It was dirty and I did not feel safe.
Business response:
Dear Alana, Thank you for staying with us and for sharing your comments. We are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we will be sharing them with our team to improve our services. We are very grateful for your patience and hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Better room service I paid over one hundred for service that wasn't great
Business response:
Dear Alice, Thank you for your review of our hotel. We are disappointed to know that our lack of room service was a source of frustration during your visit. We aim to provide our guests with exceptional service and amenities; therefore, we regret not meeting your expectations, and we will certainly share your opinions with our team. Our front desk is always available to assist you and make the most of your stay; in the future, please do not hesitate to ask. Thank you for sharing your valuable feedback as we continually striv... read more
Horrible experience. The entire premises smelled like marajuana — inside and out. The neighbors a cross the hall were loud and kept my husband up all night. When checking in and out the clerk were not helpful, they need customer service training.
Business response:
Dear Mackenzie, Thank you for being our guest. Please accept our sincere apologies for the noise you experienced from the neighboring hallway, and we are disappointed if we did not provide you with the outstanding service you deserved. We have shared your feedback appropriately to ensure this is adequately addressed. Thank you for bringing this to our attention and for your patience. We do hope for another opportunity to show you the hospitality you deserve.Sincerely,Hotel Management
Rooms look like it hasn’t been updated in years. My room was not clean too sheet had stains on it pillow and sheets had hair on it two lights didn’t work tv remote had food stains on it it was body hair in the sink the toilet was not clean bathroom fooor was not swept and the room stunk. Also the older lady working the night shift last night was very disrespectful and rude and acted as if I was inconveniencing her because she was on the company’s phone about a personal matter regarding her cell phone and was gonna ignore me ... read more
Business response:
Dear Rhonae, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We look forward to having you stay wi... read more
I recently stayed at Extended Stay America Suites Cleveland Beachwood Orange, and I have to say that my experience was far from satisfactory. Firstly, the room was not properly cleaned before my arrival. There were stains on the sheets and towels, and the bathroom was dirty. Moreover, the room was poorly maintained, with outdated furniture and appliances. The air conditioning unit was loud and didn't work well, leaving me sweating throughout the night. The WiFi was also slow and unreliable, making it difficult to work or eve... read more
Business response:
Dear Pedro, Thank you for staying with us and sharing your review. We apologize for falling short of our commitment to providing clean, comfortable, and well-maintained suites. We understand that our response to your experience was unacceptable, and we deeply regret the oversight on our part. We have shared your comments with our team so we can take the appropriate action moving forward. We hope you will give us another chance to provide you with the flawless stay you deserve.Sincerely,Hotel Management
Wife’s room had fleas
Business response:
Dear Adam, We take comments such as this seriously, so we thank you for providing the information and apologize for the frustrations this caused your wife during her time with us. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.