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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the quality place that I was expecting.
Business response:
Dear Keith, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Water This is the second time I stayed there. It is something wrong with the water. First time no hot water or pressure. This time no hot water had to take a cold shower.
Business response:
Dear Dominique, Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience you experienced during your recent stay. It's disheartening to hear about the issues with the water temperature and pressure. Please know that guest comfort is our top priority, and we are actively addressing this matter to ensure a more pleasant experience for future guests. Your feedback is invaluable, and we appreciate your continued patronage. Should your travels bring you back to the area, we would be grateful for t... read more
I do not recommend this place at all.
Business response:
Dear Kelsey, We appreciate your feedback and regret that your experience did not meet your expectations. We strive to provide the best possible stay for our guests and are sorry to hear that you didn't have a positive experience. Your input is valuable and helps us work towards improvements. We hope you'll consider returning in the future.Sincerely,Hotel Management
My wife and I was ask what was the purpose of us staying here. What the HELL is it anybody's business. We are NEVER STAYING HERE AGAIN. And we are going to tell ALL of our friends not to EVER stay here.
Business response:
Dear Robert, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Also, our team is at work to deliver better hospitality, which did not happen in your case. Once again, please accept our apologies and give us another chance to show you the outstanding service w... read more
On Saturday September 23 2023 we Paid for our room in advance and when we got there they had no rooms available. We were in town for a wedding and had to find another hotel that accepted dogs so this took another hour. If it weren’t for the housekeeper ( I think her name was Shantay) who helped us get another hotel. Spoke with the manager (Matt) 3 days before requesting a room on the first floor. He never mentioned any problems with are reservation. Will never stay at an extended stay again.
Business response:
Donna,We are very sorry for the experience you had with our hotel. As we explained at the time, we had an unexpected maintenance issue occur that forced us to close one of our double rooms the day of your arrival. We understand that our smaller rooms were not satisfactory to you and did our best to help you find other accommodations.
Smell Terrible. Place is not clean nasty carpet
Business response:
Dear Romeo, Please accept our sincerest apologies for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We will address this issue with our housekeeping associates to ensure such lapses do not happen again. We look forward to providing you with the immaculate and enjoyable experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,064 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.