This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel needs updated badly
Business response:
Ruth, thank you for evaluating your stay. We are sorry we did not meet your expectations. We are disappointed you were not satisfied with the condition of our property. We regret the inconvenience and the frustration this caused you. We have noted your comments and will share them with the appropriate individuals for future modernization plans for our hotel. We appreciate your thoughts and patience in these matters. We hope to have a future opportunity to serve you better in the future. Sincerely, Hotel Management
My son and I didn’t feel safe and the conditions were not good. Left the hotel within minutes of checking in.
Business response:
Shelley, thank you for taking the time to post your review. We are sorry for not meeting your expectations and that you had to leave us earlier than anticipated. The safety and security of our guests are of utmost importance, so we regret you and your son did not feel comfortable here. We are also disappointed you were not satisfied with the condition of our property. We have noted your comments and will share them with the appropriate individuals. We appreciate your feedback and hope to have a future opportunity to restore ... read more
Dont waste your time or money DO NOT STAY HERE! The hotel allows pets so the rooms smelled soooo bad!!! The carpet was filthy in the rooms and in the hallways. I had to switch rooms a couple times because the tub was dirty and it smelled like mildew. There was always a group of people standing outside smoking cigarettes. There was sooooo much noise coming from the room above me so i didn’t get much sleep. It wasn't peaceful at all and definitely not clean!
Business response:
Jovona, thank you for sharing the specifics of your stay. We take the cleanliness of our property and suites very seriously; therefore, we sincerely apologize for the cleanliness issues you experienced during your visit and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We are also sorry for the noise disturbances you faced while here and the frustration you felt. We wish we had the opportunity to address the issue whi... read more
Room carpet stained dirty hallways have a distinct smell noisy breakfast bar both days out of coffee
Business response:
Octavian, thank you for evaluating your stay with us. We regret not meeting your expectations and apologize for the concerns you had with your guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Beware Shady Workers Someone accessed our room and actually opened our door in the middle of the night. We informed the hotel to let them know if the issue, they informed us they would investigate and refund us for the one night.
Business response:
Quanaparker, thank you for your candid evaluation. We are sorry for the negative experience you had with us and apologize for the inconvenience this caused. We are aware that although we promised a refund, it will not change your current experience with us. Meanwhile, if you have any inconvenience in receiving the refund, we request you to reach out to us as we would be happy to assist you. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Unfortunately I had to leave property after renting a night on first floor. Stayed maybe two hours to find queen bed infested with bed bugs and sheddings of bugs. Went to staff who offered two different rooms. One was a smoking room which was harsh to a non smoker, and the other was on the 3rd floor that was marked as “Cleaned” by cleaning services but room was still in progress of being cleaned. Management issued refund and Checked is out but we did have to drive 45 mins to a new hotel at 2am in the morning after being init... read more
Business response:
Derek, thank you for sharing your feedback. We are so sorry to know you had to leave us earlier than anticipated and for the issues, you came across in our rooms. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Although Extended Stay is surely "get what you pay for," this was still disappointing. Staff was unsure if our room was clean when we checked in, ran up to the 2nd floor to check it, then sent us to a 3rd floor room. We had to inspect carefully to figure out the difference between "stained" and "unclean" surfaces. We weren't confident at all. Night 2 - we returned to find our keys did not work. Not uncommon, but, given the staff's effort the night before, it left us uneasy until we got it worked out. Yeah, OK in the end, but... read more
Business response:
Kelly, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We are also sorry for the inconvenience you experienced with the key card, and rest assured, we will address this appropriately and make sure we prev... read more
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.