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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We did not stay at this property. Our non-smoking room smelled HEAVILY of smoke, and there was no other available room for us. One of the "regulars" at the hotel told us we should probably get a different hotel because on a Sat. night the place would be loud and wild with drug dealers and other "interesting" people.
Business response:
Janet, thank you for the candid review. We apologize that we were not able to accommodate you this time, and we understand your frustration. We also appreciate you bringing your additional concerns to our attention. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
I definitely would not return to this property. I booked my room at this property a week or so in advance but when I arrived I was told that they had overbooked the hotel and were out of rooms. But thankfully the hotel manager helped the worker find a room for me. When I entered the room it was full of construction supplies from the previous tenant. It was bizarre so I called the front desk and they took the supplies out of the room. I was so uncomfortable. When I looked in the refrigerator, there was food from the previous ... read more
Business response:
Katie, thank you for your candid review. We are sorry for the inconvenience you experienced and apologize for the unpleasant experience you had regarding the room we assigned you. We will address this with the appropriate individuals and take the necessary actions to ensure we prevent such reoccurrences. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced, and rest assured we will take steps to ensure we are more diligent going forward. We hope you will return so we ca... read more
This place did not feel safe. You had people hanging around outside. Room was not ready when checking in. Rooms had a weird smell to them. No ice machine. No cups in rooms like other hotels. There were cats in other people's rooms. Rooms just didnt feel clean at all.
Business response:
Emily, thank you for being our guest and for the feedback. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in.. We certainly understand the frustration this must have caused and will share your concerns with the appropriate team so we can improve our service and facilities going forward. Furthermore, we are sorry for the housekeeping and maintenance issues you encountered in your room and will take the appropriate action to ensure this is... read more
Worse place. Not clean at all.
Business response:
Mohamad, thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback. Sincerely, Hotel Management
This is the worst hotel stay I have ever had. The entire facility smells like smoke, even though there are signs everywhere saying that smoking is not allowed and there will be a fee if caught smoking. The door around the lock of the room I stayed in was chiseled... It was clear that somebody had taken a screwdriver to try to break into the room previously, and no one ever fixed the door. There were stains on the box spring cover. There was dirt and residue on the bathroom door, and the toilet was stained. When I walked into... read more
Business response:
Ashley, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We ... read more
It was Ok The room was quite clean. The bathroom countertop had juice stains on it. The towel over the tub had hair on it. There was a kitchen but you have to call for pots/ pans or anything extra you will need. There were ice trays in the freezer. Overall the room was clean. The most disappointing thing was waking up to a fire alarm at 1 am! I'm glad that their fire alarm works. We gathered all of our belongings and rushed outside. We had to wait 1 1/2 hours outside until it was safe to go back in. It was an actual fire smo... read more
Business response:
Ashley, Thank you for your comments on the fire alarm during your recent stay. We always want to provide a restful night's sleep for each guest, but when a fire alarm sounds, we must evacuate the hotel for everyone's safety until we can thoroughly investigate the cause of the alarm. We apologize for disturbing your sleep and hope you understand the necessity of the action we took. Also, your comment regarding the cleanliness of your room will be shared with our housekeeping team so that corrective measures can be taken. We h... read more
Twin beds in a double room? Needed to sleep 3. Get there and the double rooms have twins in them. Needless to say, one slept on the floor. Otherwise it’s an ok place.
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.