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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room looked like they just put new towels in it without cleaning the toilet or changing the bedsheets. Pulled sheet back to find hair and crumbs like someone was eating in bed. The man at the front desk was excellent though. He immediately switched us but first went up himself to check that it was clean.
Business response:
Dear Laura, Thank you for sharing your experience. We’re truly grateful for your kind words about our front desk associate—it’s heartening to know his attentiveness made a difference during your stay. However, we sincerely regret the initial state of the room and understand how disappointing that must have been. Your feedback is invaluable and will be used to help improve the consistency of our housekeeping efforts. We hope you’ll consider staying with us again for a more seamless visit. Sincerely, Hotel Management
Consider adding EV Charging station to the property
Business response:
Dear Guest, Thank you for taking the time to share your suggestion with us. We appreciate your thoughtful feedback regarding the addition of an EV charging station to the property and will ensure that it is passed along to the appropriate team for consideration. Thank you again for choosing Extended Stay America. We value your input and look forward to welcoming you back soon. Sincerely, Hotel Management
Good place, our door was hard to open and close room 108
Good
Business response:
Dear Guest, We appreciate your positive comments about your recent visit. Our top priority at Extended Stay America is ensuring a pleasant and satisfying stay. Your kind words inspire us to continue offering excellent service. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,505 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.