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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient stay at clean & comfortable hotel
Business response:
Dear Ken, We appreciate you for choosing to stay at Extended Stay America. It's great to know you had a wonderful stay and were pleased with everything we offered, especially the location, which made a great stay. Please revisit us soon for another flawless experience. Sincerely,Hotel Management
Older hotel, now I know why the price was cheap. Room was good for the value, but I asked to use the restroom at the lobby desk, once she told me there was none she ignored me and spoke to the other employee until I stated I also needed to check in. Lobby employees do not seem very friendly or helpful. Keys also did not work when we got to the room and said it was our fault, must have put it near a cell phone??? No customer service skills whatsoever
Business response:
Dear Margaret, Thank you for being our guest. It is nice you were pleased with the price of the room. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. However, we are sorry for the inconvenience caused and understand your disappointment with the concerns mentioned. Please allow us to review your case and discuss the issues with our respective team for improvement. Our goal is to deliver the best service of any hotel in the area. We hope you'll return to... read more
This room was not as appeared in the picture! The check in process was rough, initially the manager was rude and difficult to work with. Luckily then we got to work with another lady who was helpful. The hallway smelt really bad while going to the room. The nice part was plenty of parking and closely located to the highway. Overall wasn’t impressed and won’t be staying again.
Business response:
Dear Courtney, Thank you for sharing your feedback. We apologize for the discrepancies between the room's appearance and your expectations and for the challenges you faced during check-in. It's concerning to hear about the issues with the hallway odor, and we will address this with our team. We are pleased to know that our parking and location were to your satisfaction. Your comments are valuable to us, and we will use them to improve our services. We hope to have the opportunity to provide a better experience in the future.... read more
Needs remodeling
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,431 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.