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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This room was not as appeared in the picture! The check in process was rough, initially the manager was rude and difficult to work with. Luckily then we got to work with another lady who was helpful. The hallway smelt really bad while going to the room. The nice part was plenty of parking and closely located to the highway. Overall wasn’t impressed and won’t be staying again.
Business response:
Dear Courtney, Thank you for sharing your feedback. We apologize for the discrepancies between the room's appearance and your expectations and for the challenges you faced during check-in. It's concerning to hear about the issues with the hallway odor, and we will address this with our team. We are pleased to know that our parking and location were to your satisfaction. Your comments are valuable to us, and we will use them to improve our services. We hope to have the opportunity to provide a better experience in the future.... read more
Needs remodeling
Unfortunately, not a very clean property. Room had standard, cheap, chipped furniture. Bed reasonably comfortable. Ample parking. One must ask for utensils and/or glassware to be provided. Refridgerator not cooling though freezer and microwave worked properly.
Business response:
Dear Fitz, Thank you for your feedback. We're glad you found the bed comfortable and appreciated the ample parking. We regret that the cleanliness and furniture did not meet your expectations. We will address the issue with the refrigerator and ensure that utensils and glassware are readily available. Your comments help us improve our services, and we hope to have the opportunity to offer a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,376 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.