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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pretty much what you pay for. Nothing special. No coffee maker, hair dryer, etc. I will be taking these off my list.
NICE QUIET ROOM, LIGHT BREAKFAST DID,NT HELP. LIIMITED DINING IN THE AREA
Property is old and showing it's age.
Some of the front desk people were friendly. To many people hanging around outside the hotel.
Fairness
Business response:
Dear Matt, Thank you for sharing your thoughts with us. We understand your concerns and recognize how important it is to be treated with fairness and respect. We are sorry if your experience fell short of the standards we strive to uphold. Feedback like yours helps us reflect on how we support and communicate with our guests. Our goal is to create an environment where everyone feels valued, and we regret that this was not your impression. Your satisfaction is important to us, and we look forward to the opportunity to serve y... read more
It was an okay place to stay. Room wasn’t the cleanest and our door was open when we first got to our room.
Business response:
Dear Katie, Thank you for sharing your feedback on your visit. We’re grateful for your kind observations and pleased to know certain aspects of your stay were enjoyable. We regret any inconvenience you experienced and assure you that your feedback has been taken note of as we refine our service standards. Our team remains committed to providing a more seamless and rewarding experience on your next visit. We look forward to the opportunity to serve you again with an enhanced experience that reflects our dedication to comfort,... read more
Check in staff rambled instructions and directions while giving no eye contact and acting as though we were disrupting her day.
Business response:
Dear Tami, Thank you for sharing your experience. We sincerely regret that your arrival did not reflect the welcoming atmosphere we strive to provide. Your comments have been shared with our front office team as a reminder of the importance of professionalism and attention to detail. Every guest interaction matters, and we are using your feedback to reinforce our commitment to respectful and helpful service. We hope to restore your confidence and provide a more seamless and pleasant stay in the future. Your feedback is great... read more
Room was spacious and the staff was nice
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,413 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.