Extended Stay America - Cleveland - Brooklyn

Business response:

Dear Dvel, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our breakfast selections didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience.Thank you again for your feedback, and we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Dvel, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Johanne,We appreciate the feedback regarding your stay at our hotel. We are disappointed to learn of the issues you had with the carpet and paint, and we genuinely regret not meeting your expectations. Your frustration is fully understandable, and we hope you will accept our apologies. We appreciate your patience, and we hope you will give us a chance to welcome you on a future visit for the exceptional experience you deserve.Sincerely,Hotel Management 

Business response:

Dear Barbara, Thank you for staying with us at Extended Stay America. We are so glad you enjoyed the kitchen and the location of our property. We appreciate your feedback regarding the beds and will review this to improve comfort for future guests. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management