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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What counts the most is that it's clean. Rooms are spacious. At a fair price
Business response:
Dear Theran, We’re pleased to know that the cleanliness met your expectations—that’s something we’re committed to maintaining. It’s also great to hear that you found the room spacious and the overall value worthwhile. Feedback like yours helps us stay focused on what matters most to our guests. Thank you for choosing Extended Stay America. We’d be happy to welcome you back for another comfortable stay in the future. Sincerely, Hotel Management
Excellent service by lady working the front desk (Elise?). Very professional, courteous, thoughtful.
Property was a good location. The bed was kind of weird. A mattress on a cheap frame. It also smelled like someone had smoked in it before. Definitely not comfortable all around but more functional. Service was good.
Business response:
Dear charles, Thank you for taking the time to share your feedback. We’re glad to know that you found the location convenient and appreciated the service provided by our team. However, we’re sorry to hear certain aspects of your stay did not meet expectations. Your comments regarding room condition and comfort are valuable, and we will use them to guide our ongoing improvements. We remain committed to providing a more enjoyable experience and would be pleased to welcome you back for a stay that better reflects our standards.... read more
was ok.
Business response:
Dear Ariyon, In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Therefore, we sincerely thank you for sharing yours. Our goal is to welcome every guest to a clean, comfortable, well-maintained suite combined with excellent service. We regret if we fell short of your expectations. Thank you for choosing us. We hope to have another opportunity to host you again. Sincerely, Hotel Management
Nice little kitchen area that could we stocked with additional kitchenware (we didn't). nice size room. everything worked well. Good location.
The room looked like they just put new towels in it without cleaning the toilet or changing the bedsheets. Pulled sheet back to find hair and crumbs like someone was eating in bed. The man at the front desk was excellent though. He immediately switched us but first went up himself to check that it was clean.
Business response:
Dear Laura, Thank you for sharing your experience. We’re truly grateful for your kind words about our front desk associate—it’s heartening to know his attentiveness made a difference during your stay. However, we sincerely regret the initial state of the room and understand how disappointing that must have been. Your feedback is invaluable and will be used to help improve the consistency of our housekeeping efforts. We hope you’ll consider staying with us again for a more seamless visit. Sincerely, Hotel Management
Consider adding EV Charging station to the property
Business response:
Dear Guest, Thank you for taking the time to share your suggestion with us. We appreciate your thoughtful feedback regarding the addition of an EV charging station to the property and will ensure that it is passed along to the appropriate team for consideration. Thank you again for choosing Extended Stay America. We value your input and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,413 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.