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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is under construction, updating. Appearance is a little messy, . I reserved a queen room, but apon arrival and checking in and looming at another room, they tried to pass off a full sized bed for a queen, and swore to me it was a queen. Im 5'5, and my feet was at the foot of bed. I canceled and went somewhere else
Business response:
Dear Bonnie,Thank you for being our guest and for sharing your review. Renovations can sometimes create a less-than-ideal first impression, and it is unfortunate that your experience did not meet expectations. Accuracy in room assignments is important, and it is disappointing to hear about the issue with your reservation. Your feedback is appreciated and will be reviewed to ensure future guests receive the accommodations they expect.Sincerely,Hotel Management
Clean and Large room.
The Flooring was under renovation and the entrance looked in pretty rough shape. The only other problem we had was the button for getting the elevator on the third floor did not work so we had to walk down the stairs to get out.
Business response:
Dear Michael, Thank you for staying with us and for sharing your experience. We appreciate your patience and understanding during the ongoing renovations, as enhancing our property remains a priority. We regret any inconvenience caused by the temporary condition of the entrance and understand how frustrating it must have been to experience issues with the elevator button on the third floor. Your feedback is invaluable, and we will ensure our team addresses this concern promptly. Providing a smooth and comfortable stay is our... read more
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,450 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.