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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
The elevator wasn’t working
Business response:
Dear Jesus,Thank you for your feedback and for choosing Extended Stay America. We apologize for the inconvenience with the elevator and appreciate your understanding. We are always working to improve our guest experience and hope to welcome you back soon for a smoother stay.Sincerely,Hotel Management
I loved how there was walkable bars and restaurants by the place and was peaceful and nice.
I killed 2 spiders and a centipede in my room. The Air Conditioner had a mold-like smell (no visible mold) and the floor was somewhat slippery. So, the bed easily slipped around on the floor
Business response:
Dear Jeremy,We apologize for the issues you had in your room. We regret the discomfort this has caused and impacted your visit. Please know that your safety and comfort are paramount; therefore, we are committed to improvements to ensure a safe, comfortable environment for all guests. Thank you for bringing this to our attention. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
The location was good.
Business response:
Dear Michael, Thank you for your feedback! We're pleased to hear you enjoyed the convenient location of Extended Stay America and hope to welcome you back for another great stay.Sincerely,Hotel Management
Its an adequate place. Good price, convenient location, lots of amenities in the area. But just a place to stay. It has an odor everywhere that never seems to go away.
Business response:
Dear Gavin, Thank you for being our guest. It is nice you were pleased with the price of the room and found the location convenient, with lots of amenities in the area.We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. However, we are sorry for the inconvenience caused and understand your disappointment with the concerns mentioned. Please allow us to review your case and discuss the issues with our respective team for improvement. Our goal is to deliver t... read more
Convenient stay at clean & comfortable hotel
Business response:
Dear Ken, We appreciate you for choosing to stay at Extended Stay America. It's great to know you had a wonderful stay and were pleased with everything we offered, especially the location, which made a great stay. Please revisit us soon for another flawless experience. Sincerely,Hotel Management
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,381 reviews.
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.