Extended Stay America - Cleveland - Brooklyn

Business response:

Dear Matt, Thank you for sharing your thoughts with us. We understand your concerns and recognize how important it is to be treated with fairness and respect. We are sorry if your experience fell short of the standards we strive to uphold. Feedback like yours helps us reflect on how we support and communicate with our guests. Our goal is to create an environment where everyone feels valued, and we regret that this was not your impression. Your satisfaction is important to us, and we look forward to the opportunity to serve y... read more

Business response:

Dear Katie, Thank you for sharing your feedback on your visit. We’re grateful for your kind observations and pleased to know certain aspects of your stay were enjoyable. We regret any inconvenience you experienced and assure you that your feedback has been taken note of as we refine our service standards. Our team remains committed to providing a more seamless and rewarding experience on your next visit. We look forward to the opportunity to serve you again with an enhanced experience that reflects our dedication to comfort,... read more

Business response:

Dear Tami, Thank you for sharing your experience. We sincerely regret that your arrival did not reflect the welcoming atmosphere we strive to provide. Your comments have been shared with our front office team as a reminder of the importance of professionalism and attention to detail. Every guest interaction matters, and we are using your feedback to reinforce our commitment to respectful and helpful service. We hope to restore your confidence and provide a more seamless and pleasant stay in the future. Your feedback is great... read more

Business response:

Dear Theran, We’re pleased to know that the cleanliness met your expectations—that’s something we’re committed to maintaining. It’s also great to hear that you found the room spacious and the overall value worthwhile. Feedback like yours helps us stay focused on what matters most to our guests. Thank you for choosing Extended Stay America. We’d be happy to welcome you back for another comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Dear charles, Thank you for taking the time to share your feedback. We’re glad to know that you found the location convenient and appreciated the service provided by our team. However, we’re sorry to hear certain aspects of your stay did not meet expectations. Your comments regarding room condition and comfort are valuable, and we will use them to guide our ongoing improvements. We remain committed to providing a more enjoyable experience and would be pleased to welcome you back for a stay that better reflects our standards.... read more