This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was clean, enjoyed our stay. Just an odd smell in the room…
Business response:
Dear Brienne, We're glad to hear you enjoyed your stay and found everything clean at Extended Stay America. We appreciate your feedback regarding the unusual smell in the room, as guest comfort is our priority. Your comments will help us enhance the experience for future visitors. We hope to welcome you back soon for an even better stay!Sincerely,Hotel Management
You get what you paid for The property was well taken care of from outside and in the lobby. The water temperature was good. The rooms can be upgraded. My bed was creaking every time that i got in and out of it. The rest of the room was ok. The price was good for what i received.
Business response:
Dear Daniel, Thank you for sharing your experience. We're pleased to hear that you found the property well-maintained and enjoyed the water temperature. Your comments regarding the room's condition and the bed are appreciated, as they help us identify areas for improvement. We strive to provide value for our guests, and your insights will guide us in enhancing future stays.Sincerely,Hotel Management
You get what you paid for The service desk had friendly employees, the rooms sucked ! Wouldn’t be so bad if they didn’t smell like dirty clothes and must ! Beds were average cheap beds , rooms would have been decent if they were clean , curtains have holes in them like they are dry rotted , over all this is a cheap dingy spot that needs a make over asap
Business response:
Dear Walter, Thank you for your feedback. We're glad to hear that you found our service desk staff friendly. We apologize for any discomfort you experienced with the room's condition. Your comments about the odor and room furnishings are important to us, and we will take them into consideration as we strive to improve our guest experience. We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
Good
Initial trouble with the card locks, but it all got worked out.
More info to be transparent about hotel/temp housi Was surprised to find this hotel was also providing housing for individuals. I understand the title indicates some guests may opt for an extended stay, but to share space with folks who consider these rooms temporary housing should be explicitly stated in the description. Also, the rooms smell of smoke. The front desk agent and manager were both kind and accommodating to my concerns. They changed my room once due to overwhelming smoke odor and while my 2nd room was better, i... read more
Business response:
Dear Guest,Thank you for sharing your feedback about our hotel. We would like to inform you that as we are known for extended-stay hotels, our hotel is designed to provide flexible accommodations for any guests staying more extended periods or more at a time who prefer a home-like living experience. We understand why you may have found our guest's environment and amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable, and fresh environment for our gues... read more
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,475 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.