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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
well did not like how they changed me a another 82 dollars for the night
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Upon check-in, I was advised by a very stern counter person that this was a non-smoking facility. When I went to my room, #134, the smell of cigarette smoke was so strong, it took my breath away. The smell that someone had been smoking cigarettes in the room was so intense that I wondered if it could ever be clean to a point where it wouldn’t smell like cigarettes.
Business response:
Dear Terry, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such situations in the future. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experie... read more
The room was nice and clean, though the baseboards looked like they needed to be finished. Although the property is listed as being fully smoke-free, there was a strong marijuana smell in and around the elevator.
Business response:
Thank you, David, for your feedback! We are pleased to hear you enjoyed the clean and comfortable room at Extended Stay America. We apologize for the odor near the elevator and are addressing this to uphold our smoke-free policy. We appreciate your comments and look forward to providing an even better experience on your next stay!Sincerely,Hotel Management
Would not stay again Myself and 3 other friends came to town for a concert for the night and we got 2 rooms. My room was fine. It was clean, no issues at all. My other friend's room had several issues. It wasn't clean, bed had no sheets and no pillows. When he went down to ask for some pillows, they said they would bring them to him and they never did. He also said he the bed had a plastic sheet, that felt like him and his girlfriend were sleeping on a diaper. And to make things worse, they woke up to a roach crawling on his... read more
Business response:
Dear Guest, Thank you for choosing us for your recent accommodation with your friends and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest f... read more
Last resort Hotel Arrived in the lobby with my arms full because my wife had already checked in and sent me a text with our room number. Not only was I not greeted but the person who was behind the check in counter acted annoyed when I asked which direction our room was in. Got to our room to prepare our clothing for our evening only to discover an ironing board but no iron. Asked same person behind check in counter if she could find us an iron from another room maybe? She said she'd check but never followed up. Ice trays in... read more
Business response:
Dear Amy,Thank you for sharing your experience with us. We apologize for the lack of assistance you received upon arrival and the oversight regarding the missing iron. Our goal is to make each guest feel welcomed and accommodated, and we’re sorry we fell short on this occasion. We also regret the disturbance during the early morning hours, which understandably impacted your rest. Your feedback about room amenities and service is valuable and will guide our efforts to enhance guest interactions and room readiness. We’re commi... read more
Our room was not ready three and a half hours past check in time, which is 3PM. We ended up leaving and booking a different hotel as we did not want to wait until 7PM to get into our room.
Business response:
Dear Tammie,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with your room not being ready at the designated check-in time. We understand how frustrating this situation can be, especially when travel plans are involved. Your feedback is invaluable as it helps us identify areas for improvement. We hope to have the opportunity to serve you better in the future and provide a more seamless experience.Sincerely,Hotel Management
Terrible Hotel Wife got Pinkeye It was a terrible experience. Our room had no baseboards or mirrors (besides the bathroom) and my wife developed Pinkeye on day 4 of our stay and she did not leave the room on day 3 so it definitely came from our room. The towels had little hairs on them and to top it off the manager barged into our room on the 3rd day while I was gone and accused us of smoking and once she verified we weren't smoking she did not apologize. She was very rude. And what makes it worse is that we need to stay the... read more
Business response:
Dear Rudy, Thank you for sharing your experience. Your feedback is very important tous, as it will assistusin improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Terrible Hotel Don't stay here
Business response:
Dear Rudy,Thank you for your feedback. We are truly sorry to hear that your experience did not meet expectations. Our team is committed to providing a comfortable and welcoming stay, and it is disappointing to know we fell short. Your comments will be shared with our team as we work diligently to make improvements. We hope to have the chance to provide you with a better experience in the future.Sincerely,Hotel Management
Bates motel
Business response:
Dear Sharon,Thank you for your feedback. We are truly sorry to hear that your experience fell far short of your expectations. Your description is concerning, and we apologize for any discomfort or dissatisfaction you encountered during your stay. Please know that we are committed to addressing all issues raised by our guests to improve our services and facilities. Your comments will be taken seriously, and we appreciate your input as it helps us make the necessary changes. We hope to have the opportunity to provide you with ... read more
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.