Extended Stay America - Cleveland - Great Northern Mall

Business response:

Dear Guest, Thank you for sharing your feedback about your stay at Extended Stay America. We’re thrilled to know that your experience was so enjoyable. Our team works hard to ensure every guest has a memorable stay, and we’re happy to hear that reflected in your visit. We appreciate your kind words and look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for staying with Extended Stay America. We are genuinely pleased to read that your stay was comfortable and met your needs! Providing a home-like experience at reasonable rates is something we strive for, and we’re glad we made this happen for you. We appreciate your kind words and look forward to welcoming you back for another enjoyable visit!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We are glad you found our location convenient and enjoyed a quiet stay. However, we regret if your experience was anything other than perfect. We are committed to making each visit seamless and would love for you to return for a more satisfying stay in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We’re glad you found our hotel a good value and that you had a positive experience with our friendly staff. However, we are sorry about the issues with the bed comfort and the pullout couch. This certainly doesn’t meet the standard we strive for, and we sincerely apologize for the inconvenience it caused. We’ll be sure to look into these matters to ensure a better experience for future guests. We will also make sure to communicate the details better to ensure a smooth ... read more