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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good for the price Beds were okay, a little uncomfortable but decent, the pullout couch mattress was disgusting and had no sheets on it whatsoever, thankfully we brought our camping mattresses for the kids. Staff was friendly. Be sure to check in before midnight or call to check in over the phone or your reservation will be canceled.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We’re glad you found our hotel a good value and that you had a positive experience with our friendly staff. However, we are sorry about the issues with the bed comfort and the pullout couch. This certainly doesn’t meet the standard we strive for, and we sincerely apologize for the inconvenience it caused. We’ll be sure to look into these matters to ensure a better experience for future guests. We will also make sure to communicate the details better to ensure a smooth ... read more
Everything inside the property is quite old. Kitchen has no cooking tools and coffee pot.
Business response:
Dear Christina,Thank you for your feedback. We're sorry to hear that your experience did not meet expectations. We truly appreciate your insights about the condition of the property and the missing amenities in the kitchen. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We do our best to honor our guests' requests and do everything possible... read more
A shopping stay Nice friendly staff. Clean suite.
Will recommend and stay again! The staff were very accommodating and pleasant!
Business response:
Dear Donnie, Thank you for your recommendation! We’re delighted that our team’s hospitality made a positive impression. It’s wonderful to hear you plan to return, and we look forward to welcoming you back to Extended Stay America for another great stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,433 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.