This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a great 2 night stay it was perfect will stay again anytime
Business response:
Thank you, Dominic! We are delighted you had a perfect two-night stay and enjoyed your time with us. At Extended Stay America, our goal is to provide a welcoming and comfortable experience, so it is great to know we met your expectations. We look forward to hosting you again whenever you are in the area!Sincerely,Hotel Management
Not what was expected Not the worst stay, but not the best either. Have stayed at extended stays previously which had set my expectations of the brand. This location in North Olmsted left me feeling like it was the communities housing for displaced resident. Will definitely choose a different brand hotel in the future.
Business response:
Dear Guest,Thank you for sharing your experience. We apologize for not meeting your expectations during your stay. We strive to provide a welcoming environment, and we regret that you felt differently at this location. Your feedback is crucial in helping us understand areas for improvement. We appreciate your input and hope you might consider giving us another chance in the future for a more positive experience.Sincerely,Hotel Management
My check-in was slow, the young lady behind the check-in desk was having computer problems. The delay was not her fault.
Good enough. Not fancy but serviceable. Needs better maintenance.
Business response:
Dear Susan, Thank you for your feedback! We're glad to hear that you found your stay at Extended Stay America comfortable. We appreciate your comments on maintenance and will continue working to improve the experience for our guests. We hope to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 4.2 star rating with 764 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.