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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great!! Everything was great as usual.
The room was supposed to be a Non-smoking room but it smelled like old cigarettes. The fold away was horrible. The breakfast was lousy. Not what we were expecting.
Business response:
Dear Paula, Thank you for your feedback. We're sorry to hear that your stay didn't meet your expectations. We strive to provide a comfortable environment and will take your comments into consideration for future improvements. We hope to have the chance to offer you a better experience next time.Sincerely,Hotel Management
Melissa at the front desk was great. We only had one cup and had to get more from the front desk. The radio didn’t have any batteries so was useless. And the toilet needed to be cleaned better.
Business response:
Dear rita, Thank you for your feedback. We're glad to hear Melissa provided excellent service. Your comments about the room amenities and cleanliness are important to us and will be shared with our team. We appreciate you bringing these matters to our attention and will work on improvements to enhance future stays.Sincerely,Hotel Management
Room had a strong funny smell to it. Unpleasant.
Business response:
Dear Mike, Thank you for sharing your feedback. We're sorry to hear that you encountered an unpleasant odor during your stay. Ensuring a fresh and comfortable environment for our guests is important to us. We appreciate your input and will work on addressing this issue. We hope to provide a more enjoyable experience on your next visit.Sincerely,Hotel Management
Definitely a no-thrills stay, with bare grab-‘n-go “breakfast” choices, but VERY CLEAN, nice staff and CAN’T BEAT THE PRICE!
Business response:
Dear Rosemary, Thank you for your feedback. We're glad you found our team pleasant and the property very clean. At Extended Stay America, we aim to offer excellent value, and we're pleased you appreciated our rates. We will continue to improve our breakfast options to enhance your future stays. We hope to welcome you back soon.Sincerely,Hotel Management
Melissa at the front desk was great
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 4.2 star rating with 706 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.