Extended Stay America - Cleveland - Great Northern Mall

Business response:

Dear Guest, Thank you for staying with Extended Stay America. We are genuinely pleased to read that your stay was comfortable and met your needs! Providing a home-like experience at reasonable rates is something we strive for, and we’re glad we made this happen for you. We appreciate your kind words and look forward to welcoming you back for another enjoyable visit!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We are glad you found our location convenient and enjoyed a quiet stay. However, we regret if your experience was anything other than perfect. We are committed to making each visit seamless and would love for you to return for a more satisfying stay in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We’re glad you found our hotel a good value and that you had a positive experience with our friendly staff. However, we are sorry about the issues with the bed comfort and the pullout couch. This certainly doesn’t meet the standard we strive for, and we sincerely apologize for the inconvenience it caused. We’ll be sure to look into these matters to ensure a better experience for future guests. We will also make sure to communicate the details better to ensure a smooth ... read more

Business response:

Dear Christina,Thank you for your feedback. We're sorry to hear that your experience did not meet expectations. We truly appreciate your insights about the condition of the property and the missing amenities in the kitchen. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We do our best to honor our guests' requests and do everything possible... read more