Extended Stay America - Cleveland - Great Northern Mall

Business response:

Dear BILL, Thank you for sharing your impressions with us. We regret that the property’s condition did not meet your expectations during your stay. Guest insights like yours are invaluable as we continue to evaluate areas for improvement and consider future upgrades. Providing a comfortable and welcoming environment remains our priority, and we’re committed to enhancing the overall guest experience. We truly appreciate your feedback and hope to have the opportunity to serve you again under better circumstances. Sincerely, Ho... read more

Business response:

Dear Tina, Thank you for choosing Extended Stay America and for your excellent review. We’re pleased to hear that the efforts of our team, especially Rebecca and Rachel, made your stay more enjoyable. Knowing that our service left a lasting impression truly encourages us. It was our pleasure to host your stay, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Dear Valerian, Thank you for taking the time to leave a review. We're glad you chose to stay with us and hope our location made it convenient for you to explore nearby stores and attractions. Providing a comfortable and accessible experience is vital to us, and we apologize if you had any issues that kept you from thoroughly enjoying your stay. We appreciate your visit and would be happy to welcome you back for another stay whenever you're in the area. Sincerely, Hotel Management 

Business response:

Dear Irma, Thank you for your recent stay at our hotel. We hope your overall visit was enjoyable. However, we regret if any concerns affected your stay. We appreciate you choosing our hotel and look forward to the opportunity to provide you with the exceptional experience we are known for on your next visit. Sincerely, Hotel Management