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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The area is great. There is a mall within walking distance and places are easy to find. The air in our room leaked, water all over the floor. other than that, the hotel is nice and the employees were very nice.
Business response:
Dear Debra, Thank you for your thoughtful remarks. We’re pleased to know the surrounding neighborhood and nearby amenities added value to your visit, and that our staff left a positive impression. However, we’re genuinely sorry to learn of the maintenance issue in your suite. A well-functioning and comfortable space is essential, and we regret any disruption this may have caused during your stay. Your feedback is being reviewed so it can be addressed promptly. We appreciate you sharing your experience and remain committed to... read more
Clean and all but to go breakfast was sad
Business response:
Dear Nino, Thank you for sharing your thoughts following your recent stay. We’re pleased to know the accommodations met your expectations and that you found the environment well-maintained. We appreciate your comments regarding the morning offerings. While we strive to provide convenient options to start the day, we understand preferences can vary and are always looking for ways to improve the guest experience. Your feedback is truly helpful to us, and we look forward to welcoming you back for an even more enjoyable visit in... read more
5 stars Amazing
Staff was great ,rooms was clean and comfortable would differently stay again
Ok. A little bit outdated, definitely needs a remodel/update.
Business response:
Dear BILL, Thank you for sharing your impressions with us. We regret that the property’s condition did not meet your expectations during your stay. Guest insights like yours are invaluable as we continue to evaluate areas for improvement and consider future upgrades. Providing a comfortable and welcoming environment remains our priority, and we’re committed to enhancing the overall guest experience. We truly appreciate your feedback and hope to have the opportunity to serve you again under better circumstances. Sincerely, Ho... read more
Rebecca and Rachel were amazing ! I can’t thank them enough for their hard work !
I really appreciated the staff at this property! Rebecca and Rachel were fantastic ! I can’t thank them enough for the hard work and dedication to their jobs !!!! I would for sure stay here again ! Thank you guys !
Business response:
Dear Tina, Thank you for choosing Extended Stay America and for your excellent review. We’re pleased to hear that the efforts of our team, especially Rebecca and Rachel, made your stay more enjoyable. Knowing that our service left a lasting impression truly encourages us. It was our pleasure to host your stay, and we look forward to your next visit. Sincerely, Hotel Management
Great for a short stay - bed was comfortable!!
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,433 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.