Extended Stay America - Cleveland - Great Northern Mall

Business response:

Dear Samantha, We appreciate your feedback and apologize for any inconvenience caused by the condition of our property and the smell in the lobby at Extended Stay America. Rest assured, we take these concerns seriously and are actively working to address them. Your satisfaction is important to us, and we hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management 

Business response:

Dear Jay, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We take your concerns seriously and will address them e... read more

Business response:

Dear Dongjing, Thank you very much for posting a review of your stay. We apologize for the issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management 

Business response:

Thank you very much for posting a review of your stay. We want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management 

Business response:

Dear Cynthia, We appreciate your remarks about your recent stay at our hotel. We strive to ensure that our guests leave completely satisfied, so we apologize for not meeting your expectations. While we are not a full-service hotel, we are centrally located and pride ourselves in offering clean and well-appointed accommodations for our guests’ comfort. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Thank you for your comments... read more

Business response:

Dear Guest, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will give us another chance so we can leave you with a much better impression on your next visit.Sincerely,Hot... read more