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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just good enough Amenities were sparse to say the least. No trash can. You needed to go to the front desk for kitchen utensils.
Business response:
Dear Jay, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We take your concerns seriously and will address them e... read more
Great room
Bed sheets have stains, carpet smells. Included breakfast is minimum.
Business response:
Dear Dongjing, Thank you very much for posting a review of your stay. We apologize for the issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management
Business response:
Thank you very much for posting a review of your stay. We want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management
For $155/night, we expected a stocked room with the cooking utensils and trash cans shown in the picture. There wasn't even a hair dryer.
Business response:
Dear Cynthia, We appreciate your remarks about your recent stay at our hotel. We strive to ensure that our guests leave completely satisfied, so we apologize for not meeting your expectations. While we are not a full-service hotel, we are centrally located and pride ourselves in offering clean and well-appointed accommodations for our guests’ comfort. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Thank you for your comments... read more
Third floor smell was not pleasant. Rooms could use a good update.
Business response:
Dear Melissa, Thank you for choosing to stay at our hotel during your recent visit to our area. We understand that first impressions are essential, and clean accommodations play a vital role in creating a pleasant stay. Therefore, we apologize for any inconvenience you experienced during your stay and have shared your feedback with our housekeeping team to take quick action. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We are always here to help you make the ... read more
The area was nice and the amenities were convenient. It’s like having an apartment.
Business response:
Dear Patrick, Thank you for the fantastic feedback. It's nice to know your suite felt like your own apartment! As an extended-stay hotel, we offer more apartment-like amenities since many of our guests stay with us for weeks and appreciate the comforts of home on the road. We hope to welcome you back soon to Extended Stay America. Sincerely,Hotel Management
Go elsewhere Old and grungy. I would not stay here again. I wish I had looked for a newer hotel with a full breakfast, as the price may have been similar.
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will give us another chance so we can leave you with a much better impression on your next visit.Sincerely,Hot... read more
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,407 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.