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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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was very good stay,little noisey floor but all great
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
It is a good value for the money! My room (201) was clean and spacious. I got 2 towels (one had makeup smear on it) and asked for the dish package. Staff is friendly, as are some permanent residents. It’s pet friendly with $150 cleaning fee. Around the hallways and exterior was dirty, nor is it luxury. I’m happy with my stay, but won’t return.
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know you liked our affordable rates as well as our cordial associates. We have also asked our housekeeping team to be more diligent going forward. We hope you will consider giving us another opportunity to provide you with an even better experience. Sincerely, Hotel Management
The property was clean and partially updated, new headboards, flooring, sink, tub and surround. However the linens had not been updated and the blankets were in sore need of replacement - cigarette burns, very scratchy and didn't fit the bed. The beds are listed as queen size - my husband and I thought there were full size since we bumped into each other all the time, We had the end room and although the hotel is non-smoking we were immediately assailed with the smell of smoke when we left our room. Check in was slow, howeve... read more
Business response:
Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for not addressing them to your satisfaction. We are terribly sorry for the inconvenience and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Comfortable place to stay We only stayed one night. I believe it was the manager who checked us in. He was nice and friendly. When we entered the hotel we could tell it was one of the older hotels, but it looked to be well kept. We had a nice clean room and it felt homely. The bed was comfortable not to soft and not to hard. The couch sat a little to low for me. It was a full workable kitchen but since we only stayed one night we didn't use it. The only issue we had was the people who stayed over us made all kinds of noises.... read more
Business response:
Thank you for being our guest. We are glad to read you liked our service and that you were impressed with your room. However, We apologize for the noise issues you experienced and regret the inconvenience it caused. Feedback such as yours allows us to continually monitor and improve our guest experience. We look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 4.2 star rating with 706 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.