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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We really enjoyed how clean and friendly the staff was.
Business response:
Dear Terri, Thank you for your kind review of Extended Stay America. We are thrilled you found our property nicely kept and enjoyed your room. It's wonderful to know you had a positive experience during your stay. We appreciate your loyalty and look forward to welcoming you back. Please let us know if there's anything we can do to make your next visit even more enjoyable
Older hotel.
Business response:
Dear Vanitha, Thank you for staying with us and for your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, it is disappointing that we could not provide you with a more pleasant stay. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management
Business response:
Jaimarie,We are so excited that you enjoyed your stay with us! we hope to see you back in the future!
The property was overall nicely kept. Room was very nice. Will exclusively use this place in the future if I'm able to.
Business response:
Dear Vince, Thank you for your kind review of Extended Stay America. We are thrilled you found our property nicely kept and enjoyed your room. It's wonderful to know you had a positive experience during your stay. We appreciate your loyalty and look forward to welcoming you back. Please let us know if there's anything we can do to make your next visit even more enjoyable.Sincerely,Hotel Management
The establishment is very adequate and equipped, it is ok about the cleaning there were small hairs in the sink but it was ok I like the location , lots of food , stores
Business response:
Dear Margaret, Thank you for staying with Extended Stay America and leaving your feedback. We are glad you enjoyed most of your time here, and we appreciate you highlighting our convenient location close to various shopping and restaurants. It was a pleasure having you as our guest, and we hope to welcome you back soon for another seamless experience.Sincerely,Hotel Management
It was a last minute trip so we needed something reasonably priced. The check in process was smooth. The only thing was the smell of the room. It had a stale basement/attic smell, even after spraying the smell came back. Other than that nice place
Business response:
Joseph,We are so glad you enjoyed your stay with and hope to see you in the future!
I had a nice clean big room. The bed was comfortable. The bathroom had a very nice shower. It was a bit dated but it was clean:)
Business response:
Dear dana, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area.Sincerely,Hotel Management
Okay room for the price Pillows are weird, maybe covid has something to do with it, but they were literally plastic air filled bags for pillows. Blankets were surprisingly thin, but overall was kept warm. Batteries in remote didnt work, not a big deal, but convenience wise, it wasnt, because i had to stand by the tv and press buttons. Room was clean, bathroom was old school, no trash can in bathroom, again not a huge deal, just weird. Towels had brown stains on them. Staff was friendly.
Business response:
Dear Corrine, Thank you for staying at our hotel and letting us know we have room for improvement. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. However, we appreciate you recognizing the service provided by our associates. We hope you will consider staying with us again so we can provide... read more
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 4.2 star rating with 737 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.