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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was really no breakfast, no awning to drive under to load or unload are cars in the ran. The shower curtain was so short that it didn't even touch the bathtub. So when you got a shower, the floor got soaked. Had to ask several times for blankets for the pull out bed. Never received any pillows for it.
Business response:
Hi Faith, We are so sorry your concerns were never addressed. Were the grab & go items for breakfast offered to you at the front desk? We will work hard to make immediate changes with the shower curtains & guest requests being fulfilled in a timely manner. Please give us a call directly if we can assist you further! Thank you for your feedback!
Business response:
Thank you for your review! We are glad you found your stay pleasurable and look forward to seeing you again very soon!
Well worth it Nice place and clean
Business response:
Hi Chris, Thank you for your valued feedback! We hope to see you again very soon.
Adequate for basic stay, no frills Bare-bones, but clean and safe. No hangers or coffee maker in the room, no dishes or cooking items in the kitchen. Oven worked okay, stovetop not so well. Bathroom was very clean, but there were tiny dinosaurs under the bed. Hallways were clean but strong cooking smells. GM on property, very friendly and competent. Place is a franchise, so the traditional amenities (breakfast etc) were not available even though they are listed on the website.
Business response:
Hi Naomi, Thank you for your valued review! We apologize the amenities weren't correctly presented at check in. We hope the next time you stay with us we can make it up to you by providing the cooking items upon request at the desk. We are currently working on getting the breakfast franchise detail noted on our booking sites.
Old property not impressed with maintenance.
Business response:
Jill, thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future. Sincerely, Hotel Management
well came in late from trip part of vacation, found hr i 1140 pm that leak out of air conditioning, did not wish to keep moving so put towels to. atch most.reported in a.m.
Business response:
Paul, thank you for being our guest at Extended Stay American and sharing your feedback. We are sorry for the issue with the HVAC unit in your suite, and for the inconvenience this caused you. We have discussed your feedback with our maintenance team appropriately. We value your business and hope to have the opportunity to welcome you back on a future visit. Thank you again. Sincerely, Hotel Management
Property was clean The kitchen had no utensils
Business response:
Hi Jaideep, Thank you for your review! Please note at Extended Stay we keep the utensils behind the front desk for sanitary reasons. We will inform our front desk to notify our guests in the future of this change.
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 4.2 star rating with 706 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.