Extended Stay America - Cleveland - Great Northern Mall

Business response:

Dear Hickory, Thank you for choosing Extended Stay America in University Circle. We are delighted you enjoyed your stay. We strive to provide a pleasant experience for all our guests, and your positive comments make our effort worthwhile. We appreciate your positive feedback and look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Bo, Thank you for providing your feedback. We're pleased to hear that you found the bed comfortable and that the rest of the room was clean. However, we apologize for the condition of the top of the refrigerator. We will address this issue with our housekeeping team to ensure thorough cleaning in all areas of the room. Your satisfaction is important to us, and we appreciate you bringing this matter to our attention. We hope to welcome you back for an even more enjoyable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Andrea, Thank you for choosing us and recognizing the convenience of our location.We apologize for not meeting your expectations with our property and the cleanliness issues you encountered during your stay. Your feedback is valuable, and we take it seriously. We are committed to addressing these concerns promptly to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay. Sincerely,Hotel Management