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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fair price, close to my business meeting.
Business response:
Dear Ross, Thank you for choosing Extended Stay America! We're pleased to hear that our hotel's location and pricing met your needs for your business meeting. Your satisfaction is our priority, and we look forward to accommodating you again in the future. Safe travels!Sincerely,Hotel Management
Reasonably priced place to spend the night prior to the total eclipse. Fully adequate for those purposes. One minor complaint - the TV had about 50 channels but there was no channel guide available in my room or at the front desk, and the remote had no "guide" button, so the only way to know what was an any given channel was to switch tot that channel and watch it a while. Poor situation.
Business response:
Dear Richard, Thank you for staying with us for the total eclipse event. We're glad that our accommodations met your needs for the night. However, we apologize for the inconvenience regarding the lack of a channel guide for the TV in your room. Your feedback is valuable to us, and we will address this issue to ensure a more seamless experience for our guests in the future. We appreciate your understanding and hope this minor inconvenience did not detract from your overall enjoyment of your stay. Should you choose to stay wit... read more
Overall it was average
Business response:
Dear sandeep, Thank you for sharing your feedback with us. We appreciate hearing about your experience, and we're glad to hear that it was average overall. Providing a satisfactory stay for our guests is important to us, and we're committed to continually improving. We value your input and hope to welcome you back for an even better stay in the future.Sincerely,Hotel Management
Is a good place to stay I would recommend
Property was run down looking and there was a funky smell in the lobby
Business response:
Dear Samantha, We appreciate your feedback and apologize for any inconvenience caused by the condition of our property and the smell in the lobby at Extended Stay America. Rest assured, we take these concerns seriously and are actively working to address them. Your satisfaction is important to us, and we hope to welcome you back for an improved experience in the future.Sincerely,Hotel Management
Just good enough Amenities were sparse to say the least. No trash can. You needed to go to the front desk for kitchen utensils.
Business response:
Dear Jay, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We take your concerns seriously and will address them e... read more
Great room
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 4.2 star rating with 764 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.