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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a nice clean big room. The bed was comfortable. The bathroom had a very nice shower. It was a bit dated but it was clean:)
Business response:
Dear dana, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area.Sincerely,Hotel Management
Okay room for the price Pillows are weird, maybe covid has something to do with it, but they were literally plastic air filled bags for pillows. Blankets were surprisingly thin, but overall was kept warm. Batteries in remote didnt work, not a big deal, but convenience wise, it wasnt, because i had to stand by the tv and press buttons. Room was clean, bathroom was old school, no trash can in bathroom, again not a huge deal, just weird. Towels had brown stains on them. Staff was friendly.
Business response:
Dear Corrine, Thank you for staying at our hotel and letting us know we have room for improvement. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. However, we appreciate you recognizing the service provided by our associates. We hope you will consider staying with us again so we can provide... read more
I loved the room it had a stove microwave and a place to eat. Very clean. Only missing was a cozy comforter on the bed and bigger pillows. Also it was rather noisy upstairs like they were moving furniture around. But other than that it was great.
Business response:
Thank you for your feedback! We are glad you enjoyed your stay and hope to see you again very soon!
The room was very spacious with 2 adults and 2 kids loved cooking
Not as nice as website pictures could use extra blankets
Business response:
Dear Susan, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we are sorry for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 4.2 star rating with 706 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.