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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk lady Melissa was awesome she made my family and I feel right at home and the housekeepers were amazing too.
The room was not clean
Business response:
Dear Timothy, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we strive to uphold, and we will address this matter with our housekeeping team immediately. Your comfort and satisfaction are important to us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
The staff was courteous, but the facility was not like the pictures at all. Not at all what I was expecting. A little disappointing.
Business response:
Dear Kimberly, We appreciate your kind words about our staff's courtesy. However, we are sorry the facility did not meet your expectations. Your feedback is valuable, and we will work to ensure that our online representations accurately reflect our offerings. We apologize for any disappointment this may have caused and hope to have the opportunity to exceed your expectations in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,397 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.