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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Plumbing issues in both rooms. I had to be moved from first room due to a clogged toilet.
Business response:
Thank you for being our guest. Although you were overall satisfied with your stay, we are sorry for the maintenance issues you encountered while being here. We are already taking the steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, General Manager
Business response:
We are delighted you chose to stay at Extended Stay America - Cleveland - Great Northern Mall. Thank you for the four-star rating which lets us know you enjoyed your overall experience with us. We appreciate your business and hope to see you again on your future trip to the area. Sincerely, General Manager
Better than just a hotel room Not the most friendly folks at the front desk, especially late at night. They did what they needed to do but there was definitely some 'attitude.' Nice facilities; convenient location. We loved it as we were there a few days. Extended stay is much better than a hotel room.
Business response:
Thank you for choosing our hotel and for your review. Although you liked our convenient location and the facilities, we are sorry for the service issues you experienced and regret the inconvenience it caused. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. It was our pleasure hosting you, and we hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Thanks for the awesome feedback. Our top priority is for you to have an enjoyable and comfortable stay and from your five-star rating, it appears that we delivered on both counts. It was a pleasure having you at Extended Stay America - Cleveland - Great Northern Mall, and we hope you will come and see us again soon. Sincerely, General Manager
cleanlyness is next to Godlynesss glass on floor next to night stand, Kids sock left from last guest by other night stand. and papers left there. u all need to clean more.
Business response:
Dean, thanks for evaluating your stay. We are sorry for the cleanliness issues you encountered while here. We are already working with our housekeeping team to revisit our deep cleaning program. We value your business and would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
A very clean, friendly place that was not too hard on the wallet.
Business response:
It was our pleasure having you as our guest at Extended Stay America - Cleveland - Great Northern Mall. It's great to know you found us to be great value as well as our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, General Manager
Business response:
Beverly, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Cleveland - Great Northern Mall. Sincerely, General Manager
Limpio Excelente
Business response:
Thank you for sharing your experience at Extended Stay America - Cleveland - Great Northern Mall. We are glad to know you thoroughly enjoyed your time with us and were highly impressed with the level of cleanliness we offer. It was our pleasure hosting you, and we hope to be your hotel of choice every time you visit our area. Sincerely, General Manager
Business response:
We appreciate you taking the time to share your wonderful rating. It’s our pleasure knowing you had an overall nice stay. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Cleveland - Great Northern Mall. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 4.2 star rating with 737 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.