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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like that the room that i reserved wasn't available. I was not notified until check in. Although management agreed to give me a second room at no charge, the day of checkout I was still charged.
Business response:
Thank you for the feedback. We are sorry we were unable to provide you the room of your choice and regret your stay was not a great one. Should you stay with us again please request a room that best meets your need, and we'll do our best to honor your request. Sincerely, Hotel Management
The desk clerk when I registered was so nice
Business response:
Amy, thank you for the kind review of Extended Stay America. We are happy to know you were impressed with the courteous service delivered by our team and that you had a great stay with us. It was a pleasure serving you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Patricia, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
There was nothing out of the ordinary. Front desk staff was very friendly.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and liked the service provided by our front desk team. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Staff helpful. A bit chaotic as room I booked was unavailable
Business response:
We appreciate your stay and that you took the time to leave feedback. It was nice to read about the enjoyable aspects of your visit and liked our overall service. However, we apologize for the difficulties you experienced. We have discussed your review with our team to make necessary corrections. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
t was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Pleasant stay Pleasant stay at a budget-friendly hotel. Receptionist helpful and very pleasant; accommodations nicely kept, clean and comfortable; grab and go breakfast offered a variety of choices; location offered easy access to interstate.
Business response:
Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,395 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.