Extended Stay America - Cleveland - Great Northern Mall

Business response:

Gary, thank you for the excellent review of Extended Stay America. We're thrilled to know you loved your well-appointed room and that you were impressed with the service provided by our superb staff. On behalf of everyone here, we invite you to stay with us again the next time you visit North Olmsted. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Paul,thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Amanda, it was a pleasure having you as our guest at Extended Stay America. We are delighted to know you had a comfortable stay and that we could meet your expectations at an affordable price. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Lonnie, thanks for your visit. We are happy to know your overall experience was good, but we are sorry for being unable to meet all of your expectations. We hope you give us another chance to provide you with a better impression of our hotel in the near future. Sincerely, Hotel Management 

Business response:

Marvin, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Joe, all of us at Extended Stay America. appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay with us. We're sorry for the inconvenience you had due to your bathroom's door. Please be assured that we have discussed your feedback with our maintenance team, and they are fixing the issue immediately.We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us and liked our ideal location. Also, please know various in-suite amenities are kept at the front and are delivered to your suite upon request. If we did not communicate this properly at check-in, please accept our apologies. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management