Extended Stay America - Cleveland - Great Northern Mall

Business response:

Miguel, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are thrilled to know you enjoyed your time with us and that our associates left you with a good impression of our hotel. We will be sure to share your compliments with our entire team for a job well done! It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America for your stay. We are happy to know your stay with us was enjoyable and that you were impressed with the attentive service provided by our staff. It was a pleasure to have you as our guest, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management 

Business response:

Roger, thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Carole, thank you for staying at Extended Stay America. We are glad to know you enjoyed your stay thoroughly. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for being our guest. Although you were overall satisfied with your stay, we are sorry for the maintenance issues you encountered while being here. We are already taking the steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, General Manager 

Business response:

We are delighted you chose to stay at Extended Stay America - Cleveland - Great Northern Mall. Thank you for the four-star rating which lets us know you enjoyed your overall experience with us. We appreciate your business and hope to see you again on your future trip to the area. Sincerely, General Manager 

Business response:

Thank you for choosing our hotel and for your review. Although you liked our convenient location and the facilities, we are sorry for the service issues you experienced and regret the inconvenience it caused. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. It was our pleasure hosting you, and we hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Thanks for the awesome feedback. Our top priority is for you to have an enjoyable and comfortable stay and from your five-star rating, it appears that we delivered on both counts. It was a pleasure having you at Extended Stay America - Cleveland - Great Northern Mall, and we hope you will come and see us again soon. Sincerely, General Manager