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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wifi less stay Wifi was not t all worked.
Business response:
We appreciate you being our guest. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Thanks again for staying with us and please come back soon. Sincerely, General Manager
Business response:
Robert, it was a pleasure to have you as our guest at Extended Stay America - Cleveland - Great Northern Mall. We are glad you enjoyed your time with us. We hope to see you soon. Sincerely, General Manager
Nite staff person was rude and not helpful.
Business response:
Wilson, thank you for sharing your candid feedback. We apologize for the issue you experienced and for the behavior of one of our associates. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this isolated incident is not a reflection of our usual service standards. I have shared your remarks with my team in an effort to prevent anything like this from happening again. We hope you will allow us another opportunity to regain your trust. Sincerely, General Manager
Room was comfortable enough. Bathroom was dirty upon check in.
Business response:
Chris, thank you for choosing to stay at our hotel. Although you enjoyed the comfort of your room, we are sorry for the cleanliness issue you experienced and regret the inconvenience it caused. I have shared your concerns in regard to your room with my housekeeping team to ensure no future guest experiences the same. We appreciate your business and hope to have the opportunity to serve you again in the near future. Sincerely, General Manager
my stay at extended stay it was wonderful the staff was outstanding and very helpful.
Business response:
The team and I would like thank you so much for sharing your experience with us. We are delighted to hear that you enjoyed our services during your stay. Thank you again for sharing your kind words. We look forward to hosting you again in the future.
best stay ever great comfort and is right by multiple food places, that's a plus
Business response:
Thank you so much for posting a review of our property. I am glad to read that you were pleased with the location of our property and enjoyed your stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
The room was nice except it hadnt been completely clean.Still trash in the garbage can and other small issues.Other than that it was a nice stay
Great stay! Stayed here over night for concert in Cleveland. Room was clean, bed was comfy and staff were nice. Would stay again.
Business response:
I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the cleanliness of the hotel and friendliness of the staff. Thank you for choosing Extended Stay Hotels. We hope to see you again soon
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 4.2 star rating with 737 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.