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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel near everything They are in the process of remodeling rooms and close off the floors they are working on so you may see construction as the elevator opens. We stayed in a remodeled suite and it was wonderful! The updates give the rooms a more modern feel.
Business response:
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed our convenient location as well as our remodeled rooms! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
First floor room, had to use hair clip to keep drap closed to keep out light & visibility into room.
Hotel needs to be cleaned better... Walked into the lobby and stood there for about 5 minutes while the workers were talking and joking around with each other, I wasn't sure if it was the front desk at first since it's an office and there was no sign stating that is where you check in. After checking in, I ended up coming in one of the side entries and the stairways were quite dirty and needs to be cleaned. When I got to my floor, there was a garbage can that was overflowing with garbage and it stayed like that until the nex... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
A Good Experience We stayed there for one night on the way to Ann Arbor Michigan to visit our daughter in University of Michigan. We booked a double bed room but when we arrived, there was no double room left. The staff was very helpful and tried to move us to a different room. Although we ended up in a different type of room, we were OK with it. Surprisingly, the next morning, the manager waved our room charge entirely and apologized for the change. It was not expected. It was very nice for them to do it.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the confusion you experienced at check-in. Still, I am so proud of our staff for quickly handling the issue and providing you with a great stay overall! Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
Short stay but very good. Clean & a good location across from a Mall.
Business response:
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed our comfortable rooms as well as our convenient location. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 4.2 star rating with 737 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.