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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great and then ..... Everything was great until..... The room above me kept waking me up. Being loud and walking heavy. Not exactly the hotels fault. Ooh and they don't have an ice machine
Business response:
Thank you for your response. It is a pleasure to hear you enjoyed your stay with us, despite the lack of ice machine and the guests being loud above you. We do hope we see you again in the future.
Nice location, not very clean It looks like the hotel was recently renovated, but the room was not very clean. There was hair all over one of the beds and the kitchen wasn't very clean either. When we went to check out it took 20 minutes for someone to show up (there were at least 6 of us waiting). The staff was very friendly when we checked in, and for the price the hotel was in decent shape. It's just too bad it wasn't very clean..
Business response:
Thank you for taking the time to write a review of your stay. I am so disappointed that there was some cleanliness issues with your room. Please accept my apology. To make sure this doesn't happen again, I am sharing your comments with the staff in an effort to improve our standards on cleanliness. Thank you very much for providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Nice place close to everything We were very pleased with the friendly staff. This was our first time staying at an extended stay hotel but will again! The room was clean and close to everything. Walmart was just a few minute drive from the hotel. The nicest part was the showerhead. The water was hot even after all of us took very long showers.We booked this hotel because we were running in the 5k foam race.
Business response:
I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the friendliness of the staff and cleanliness of your room. I will make sure to forward your comments to the employees. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
괜찮아요. 괜찮아요.
Nice hotel near everything They are in the process of remodeling rooms and close off the floors they are working on so you may see construction as the elevator opens. We stayed in a remodeled suite and it was wonderful! The updates give the rooms a more modern feel.
Business response:
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed our convenient location as well as our remodeled rooms! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
First floor room, had to use hair clip to keep drap closed to keep out light & visibility into room.
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 4.2 star rating with 762 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.