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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
cleanlyness is next to Godlynesss glass on floor next to night stand, Kids sock left from last guest by other night stand. and papers left there. u all need to clean more.
Business response:
Dean, thanks for evaluating your stay. We are sorry for the cleanliness issues you encountered while here. We are already working with our housekeeping team to revisit our deep cleaning program. We value your business and would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
A very clean, friendly place that was not too hard on the wallet.
Business response:
It was our pleasure having you as our guest at Extended Stay America - Cleveland - Great Northern Mall. It's great to know you found us to be great value as well as our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, General Manager
Business response:
Beverly, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Cleveland - Great Northern Mall. Sincerely, General Manager
Limpio Excelente
Business response:
Thank you for sharing your experience at Extended Stay America - Cleveland - Great Northern Mall. We are glad to know you thoroughly enjoyed your time with us and were highly impressed with the level of cleanliness we offer. It was our pleasure hosting you, and we hope to be your hotel of choice every time you visit our area. Sincerely, General Manager
Business response:
We appreciate you taking the time to share your wonderful rating. It’s our pleasure knowing you had an overall nice stay. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Cleveland - Great Northern Mall. Sincerely, General Manager
Wifi less stay Wifi was not t all worked.
Business response:
We appreciate you being our guest. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Thanks again for staying with us and please come back soon. Sincerely, General Manager
Business response:
Robert, it was a pleasure to have you as our guest at Extended Stay America - Cleveland - Great Northern Mall. We are glad you enjoyed your time with us. We hope to see you soon. Sincerely, General Manager
Room was comfortable enough. Bathroom was dirty upon check in.
Business response:
Chris, thank you for choosing to stay at our hotel. Although you enjoyed the comfort of your room, we are sorry for the cleanliness issue you experienced and regret the inconvenience it caused. I have shared your concerns in regard to your room with my housekeeping team to ensure no future guest experiences the same. We appreciate your business and hope to have the opportunity to serve you again in the near future. Sincerely, General Manager
Nite staff person was rude and not helpful.
Business response:
Wilson, thank you for sharing your candid feedback. We apologize for the issue you experienced and for the behavior of one of our associates. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this isolated incident is not a reflection of our usual service standards. I have shared your remarks with my team in an effort to prevent anything like this from happening again. We hope you will allow us another opportunity to regain your trust. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,395 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.