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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just OK Maybe I didn't understand the concept, but a full kitchen yet no coffee maker in the room; no hair dryer, no lotion or shampoo? I was told to call if I needed anything but didn't realize that meant everything. Bed not very comfortable. Also, arrived at 4 but room not ready. Would have appreciated a brochure with nearby restaurants.
Strange set-up for the "lobby" - we checked in at an office desk that was through a doorway - felt like we were walking into someone's office. But the young girl who checked us in was very pleasant and went out of her way to be accommodating. The kitchen was fine (but a great idea if you are not in the mood to eat out) - a little understocked: no dishwashing liquid (but there was a dish drainer) and only two of everything.
Business response:
Thank you for taking the time to write a review of your stay with us. We are glad that our front desk staff provided you with quality service and that you appreciated our fully equipped kitchens. Thank you again for your feedback. We hope to see you again in the future.
close to shopping could have been better for the price.
It was adequate expected more for the price.
Okay but not great This place was okay but, I would probably not stay here again. The rooms needed better cleaning. I was a convenient location to mall and restaurants. You could walk to the mall from this location and also some restaurants. The staff was polite and helpful when needed.
Above and Beyond Guy, the manager, went out of his way to try and meet our needs. We had a 2pm wedding to attend and live a distance away. He made sure that not only was our room ready by noon so that we could change in our room, but had all of our paperwork ready to go when we got there so we had plenty of time.
will definitely return Iwill definitely return
Great Location Stay was ok, no issues, evening staff person was very helpful. Rooms could have been a little more updated. TV remote didn't work properly. Bed comforter was a little worn. Other than that stay was fine.
Business response:
I appreciate you taking the time to write a review of our hotel. I am glad that you were pleased with our location and our staff during your visit with us. Still, I apologize that a few items in your room were in need of updating. Your comments will be very helpful as we continue to improve our hotel and our guest experience. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 4.2 star rating with 706 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.