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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a one night stay to break up a two day trip. Room was big and worked fine for us. Nothing fancy, but good location and price.
Business response:
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed the room. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
Moderate There was nothing exceptional about the place but it gets the job done. The breakfast is a small to-go breakfast but there is a kitchen in the room. The kitchen cabinets had some crumbs in them but every other surface was clean, especially the fridge.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you did not enjoy the grab-and-go breakfast and found crumbs in the room. In response to your feedback, I am working with our housekeeping staff to improve cleanliness. I will also make sure our staff is keeping our grab-and-go breakfast fully stocked throughout the mornings. I appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
OK but would not stay again Bathroom floor needed cleaning, was not clean at all. Mattress needs to be replaced.
Business response:
Ronald - Thank you for taking the time to write a review of our hotel. I am sorry to hear that you experienced cleanliness issues during your visit and that you were not pleased with your mattress. I will be reviewing our cleaning standards and procedures with our housekeeping staff to ensure your experience is not repeated. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Great for the price We chose this hotel for an overnight stay prior to flying out of Cleveland Hopkins, which is just minutes away and very easily accessible from this hotel. The area is nice, with Great Northern Mall right outside the front door and numerous restaurants very close by (some withing walking distance). The decor and the building itself are a little dated but clean. The beds were comfortable and the bedding, while pretty basic, appeared clean. Few amenities - although we didn't need one, I heard the gentleman c... read more
Business response:
Becky - Thank you for your great review of our hotel. It's great to hear that you found us to be a great value and enjoyed our convenient location. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
Nice location to shopping mall we were only there for one night but had a pleasant stay. nice location to mall and other stores and also was great to be so close to the Cleveland area. We went to browns game and was so nice to just drive and short distant back to the hotel.that i
Business response:
Thank you for taking the time to write a review of your stay. I'm thrilled to read that you had a pleasant stay with us. The staff and I are proud to have provided you with a comfortable room at such a convenient location. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future.
felt very lived in Was uncomfortable with the stained couch wondering what else was not "clean". Felt a little like I was in a very used and abused sub-standard rental unit
Business response:
Kathy - We appreciate you taking the time to write a review of your experience with us. We sincerely apologize that your couch was not up to standard. In response to your feedback, we are working on ordering new furniture. We are also inspecting all of our rooms to ensure they are meeting our standards. We are grateful for the feedback you provided so we are able to continually improve our hotel. We hope to see you again in the future.
Just OK Maybe I didn't understand the concept, but a full kitchen yet no coffee maker in the room; no hair dryer, no lotion or shampoo? I was told to call if I needed anything but didn't realize that meant everything. Bed not very comfortable. Also, arrived at 4 but room not ready. Would have appreciated a brochure with nearby restaurants.
Strange set-up for the "lobby" - we checked in at an office desk that was through a doorway - felt like we were walking into someone's office. But the young girl who checked us in was very pleasant and went out of her way to be accommodating. The kitchen was fine (but a great idea if you are not in the mood to eat out) - a little understocked: no dishwashing liquid (but there was a dish drainer) and only two of everything.
Business response:
Thank you for taking the time to write a review of your stay with us. We are glad that our front desk staff provided you with quality service and that you appreciated our fully equipped kitchens. Thank you again for your feedback. We hope to see you again in the future.
close to shopping could have been better for the price.
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 4.2 star rating with 737 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.