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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Honestly everything dirty. It was noisy and hard to do work due to the constant noise.
Business response:
Dear Hannah, Thank you for sharing your experience. We regret to hear that the cleanliness and noise levels were not satisfactory during your stay. We understand how important a clean and quiet environment is, especially when needing to work. Your feedback will be shared with our team to address these concerns and improve the overall experience for future guests.Sincerely,Hotel Management.
Under new management The pictures are not with the hotel looks like, however they were just bought and under new management the last time I bought a room from them, so hopefully it got better!
Business response:
Dear Jayson, Thank you for your feedback. We appreciate your patience as we transition under new management. We are actively working to enhance the property and align our facilities with the expectations set by our photos. Your comments are valuable in guiding these improvements. We hope to have the chance to provide a more satisfying experience on your next visit. Thank you for bringing this to our attention.Sincerely,Hotel Management
N/A
This place needs an overhaul. Noisy, crappy parking. Lost power, and they don't have emergency lighting. Part of the roof fell in.
Business response:
Dear Shane, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
First impression - parking lot in disrepair. When you walk in the building you are hit with an unpleasant smell throughout the building. Found a live roach on one of the beds chirping away on my final night there. Room in poor condition with wear, nicks, and chips throughout. Safety door lock screws have been pulled out of the door. TV controller has crud deposits and dead batteries. Front desk would not clean or replace the controller. Advertised breakfast is almost non-existent (oatmeal packets, coffee & tea - you may ask ... read more
Business response:
Dear Jeaneane, Thank you for providing detailed feedback. We apologize for the issues you encountered, including the condition of the property and the amenities. Your experience does not reflect the standard we aim to uphold. We are addressing these concerns to improve our facilities and service. We appreciate your input and hope for the opportunity to offer a better experience in the future.Sincerely,Hotel Management
Very ghetto place in a very sketchy neighborhood
Business response:
Dear Johnny, Thank you for being our guest. We are sorry for the disappointment felt with the outside area of the hotel. We take all safety measures for all the guests, and also our front desk team is trained to handle any situation. Please return, and we will serve you again.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,441 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.