This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First impression - parking lot in disrepair. When you walk in the building you are hit with an unpleasant smell throughout the building. Found a live roach on one of the beds chirping away on my final night there. Room in poor condition with wear, nicks, and chips throughout. Safety door lock screws have been pulled out of the door. TV controller has crud deposits and dead batteries. Front desk would not clean or replace the controller. Advertised breakfast is almost non-existent (oatmeal packets, coffee & tea - you may ask ... read more
Business response:
Dear Jeaneane, Thank you for providing detailed feedback. We apologize for the issues you encountered, including the condition of the property and the amenities. Your experience does not reflect the standard we aim to uphold. We are addressing these concerns to improve our facilities and service. We appreciate your input and hope for the opportunity to offer a better experience in the future.Sincerely,Hotel Management
Very ghetto place in a very sketchy neighborhood
Business response:
Dear Johnny, Thank you for being our guest. We are sorry for the disappointment felt with the outside area of the hotel. We take all safety measures for all the guests, and also our front desk team is trained to handle any situation. Please return, and we will serve you again.Sincerely, Hotel Management
Pick a different hotel Sketchy people all around the hotel smoking and just hanging around. The walls were painfully thin and we were awake all night because the person above us was literally walking around all night. The beds felt like plastic toddler mattresses. The bathroom must have had a long standing leak because it felt like the floor was going to give when you walked on it. Water never got hot, only luke warm. The key to the room worked sometimes and not others. No dishes, silverware or anything you would need to use... read more
Business response:
Dear Laura, Thank you for providing your detailed feedback. We regret that your stay did not meet your expectations and that you encountered several challenges during your visit. Your concerns about the environment, room condition, and amenities are important to us, and we will be reviewing them with our team to address these issues. We appreciate your insights and apologize for the inconvenience you experienced.Sincerely,Hotel Management
Could not stay So they don’t let leave the review I want so no I would not recommend this hotel. I was not able to check in and they would not refund my money.
Business response:
Dear Taniesha, Thank you for sharing your experience. We regret to hear about the issues you encountered with your reservation and the frustration this caused. It’s important to us that our guests have a smooth and satisfactory experience, and your feedback will be reviewed with our team to ensure better handling of similar situations in the future. Please get in touch with management to get a refund. We apologize for the inconvenience you faced.Sincerely,Hotel Management
The hotel had a strong smell of dirtiness, the room didn’t have the AC on and it smelled of musk and being closed for too long. There was also a random sock on one of the beds.
Business response:
Dear Sandra, We sincerely apologize for the issues you encountered during your stay. It's concerning to hear about the condition of the room, and we understand how this impacted your experience. Our team is committed to maintaining a high standard of cleanliness and comfort, and we will be addressing these concerns to ensure they do not happen again. Your feedback is invaluable as we strive to improve.Sincerely,Hotel Management
The hallway and room smell curry or something weird.
Business response:
Dear Kok, Thank you for bringing this to our attention. We apologize for the odor you encountered during your stay. We understand how important a fresh and comfortable environment is, and we will be addressing this matter with our team to ensure a more pleasant experience for all our guests. Your feedback is valuable to us, and we hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,397 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.