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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's the little things that count Check-in not good; had to wait for our room. It was not ready until after 4 o'clock alrhough check-in started at 3. Not enough towels for the 3 in our party. Had to go to front desk multiple times to request: more towels, bedding for the sofa pull-out, kitchen wares (kitchen was totally bare), a coffee pot (none in room), and more wash cloths for our 2nd day there. There was no breakfast nor was there free coffee/tea in a common area as advertised on the website. Room/bathroom clean enough. ... read more
Business response:
Carmen, thank you for taking the time to share your comments. Timely and impeccable service is a must; therefore, we are very sorry for the delay in getting your accommodations ready for your arrival. We will discuss this with our housekeeping team to be more diligent. We are also sorry to know about your disappointment with our hotel policies for kitchenware and towels. It was also disheartening to know you were unhappy with breakfast not being served. On a slightly positive note, we are glad you liked our convenient locati... read more
The location was good. I did not get the room i paid for room was not cleaned smoke dector was hanging off the wall
Business response:
Thank you for selecting our hotel. We are sorry for being unable to provide you the accommodations of your choice. We also apologize for the cleanliness issue in your suite. We will share your comments with our housekeeping team for their review and action. Thank you also for alerting us with your observation about the smoke detector. We take safety precautions such as these very seriously and will have our property engineer inspect the guest room you occupied and correct the problem immediately. We hope you will reconsider ... read more
Expedia over booked the hotel, there was no room available, had to sleep in vehicle along road for the night as no rooms were available in the area. Then the hotel tried to charge credit card the next morning. Will never use Expedia again.
Business response:
Thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Dishonest and shady - DON'T BOOK AT EXTENDED STAY! WORST EXPERIENCE EVER! Showed up with son and cat, after driving NY - OH, to be told they were overbooked and had no rooms! (Long story, but important for other customers to know) They blamed Hotels.com, said they constantly overbook. Was given a "walk form", stating I could go to any hotel and costs would be covered (form didn't have my name, booking info, or a manager's signature) Spent 2 hours driving/ calling, as most places were booked solid. Found a place, and explaine... read more
Business response:
Jessica, thank you for your review. We are disappointed to read about your experience and apologize for the unsatisfactory service you received from one of our associates. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be discussed with the appropriate individual to ensure this is never repeated. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Managemen... read more
When my family arrived to check in about 2 pm was told no check in before 3. So we explained to them we had an event to attend and could not be back until about 8 pm. When my family arrived at about 8 pm was told they were overbooked and we did not have a room. They said rooms were first come basis and our room was pre-paid.
Business response:
Please accept our apologies for the frustrations you experienced at the front desk and for not receiving the room you booked. The instance you mentioned is very concerning to us, and we have reviewed this with our associates to avoid such mistakes. Thank you for your patience and understanding in the meanwhile. Sincerely, Hotel Management
We arrived at the “3 star” hotel that was in horrible disrepair and then on check they told us Expedia had over booked so they had no rooms.
Business response:
Thank you for posting a review of your recent stay. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
outdated and worn furnishing and unclean
Business response:
Thnak you for being our guest. We are sorry our property was not to your expectations and for the cleanliness issue you encountered. Your concern has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Un happy with booking process I went to go book this room and in the middle of my booking when I went to go and to let the credit card payment it tells me that sometimes with as many people looking for hotels that in the middle of my process that I possibly had lost the room to another person who wanted it so I booked a room across the road through a different site now I'm being charged for the room that said I was unable to get due to it being sold out. My reservation just apperared putta nowhere
Business response:
Kendra, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. For any unresolved financial queries feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,397 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.