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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a hotel no questions. They mask it as an overnight stay so the owners can keep the illusion of an extended stay. There are no phones in the room so you can call when the morons above you are jumping around till midnight. They also do not provide an ice maker because it is an extended stay facility and there are 2 tiny ice tray in the room. Towels are only given once a week when housekeeping comes in. There is no breakfast but they say that there is on the ad. Do not stay at this POS hotel. You will be dirty, kept up ... read more
Business response:
Keith, thank you for your honest evaluation. We regret not meeting your expectations and are sorry for the noise disturbance you experienced. We also apologize for the cleanliness issues you encountered, and rest assured; we will review this with our housekeeping team to make sure we are more diligent going forward. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Business response:
Good afternoon, I would like to thank you for choosing Extended Stay America for your trip to North Olmsted. I hope you enjoyed your stay while with us, but by your response I see there is some room for improvement. We grow by learning from our mistakes. We would love to hear the areas we have room to improve, and we look forward to hearing from you. We hope that on your next trip to the area you will give us a chance to show you we can do better. Please reach out if you are in the area again. Best,
Expedia gave me room that wasn’t available. The hotel never called and switched me to another hotel that had no idea what was going on and then charged me for not showing when they never had a room.
Business response:
Semaja, thank you for taking the time to share your feedback. We apologize for the predicament with your reservation and realize you must be frustrated. Reservations made through a third-party booking site must be canceled by them. We recommend that you contact them directly for assistance. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
It was near to where we wanted to be. We were there for a funeral. Very noisy. People in the hallway until 4am. Some kids jumping on the floor above us.
Business response:
Thank you for your review. We are sorry to hear about the circumstance of your trip and for the noise issue, you encountered. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Garbage hotel Although I booked through hotels.com they would not honor the reservation because they said they were overbooked. Yet, they still charged me for the room. Now I am fighting with both the hotel and hotels.com to get my money back. I do not recommend either the hotel nor hotels.com because both seem to be insanely incompetent
Business response:
Lauren, thank you for sharing the details. We regret your billing-related concerns were not addressed to your satisfaction. We will review the charges on your invoice to check for any incorrect transactions. Thank you for your patience and understanding. Sincerely, Hotel Management
It's the little things that count Check-in not good; had to wait for our room. It was not ready until after 4 o'clock alrhough check-in started at 3. Not enough towels for the 3 in our party. Had to go to front desk multiple times to request: more towels, bedding for the sofa pull-out, kitchen wares (kitchen was totally bare), a coffee pot (none in room), and more wash cloths for our 2nd day there. There was no breakfast nor was there free coffee/tea in a common area as advertised on the website. Room/bathroom clean enough. ... read more
Business response:
Carmen, thank you for taking the time to share your comments. Timely and impeccable service is a must; therefore, we are very sorry for the delay in getting your accommodations ready for your arrival. We will discuss this with our housekeeping team to be more diligent. We are also sorry to know about your disappointment with our hotel policies for kitchenware and towels. It was also disheartening to know you were unhappy with breakfast not being served. On a slightly positive note, we are glad you liked our convenient locati... read more
The location was good. I did not get the room i paid for room was not cleaned smoke dector was hanging off the wall
Business response:
Thank you for selecting our hotel. We are sorry for being unable to provide you the accommodations of your choice. We also apologize for the cleanliness issue in your suite. We will share your comments with our housekeeping team for their review and action. Thank you also for alerting us with your observation about the smoke detector. We take safety precautions such as these very seriously and will have our property engineer inspect the guest room you occupied and correct the problem immediately. We hope you will reconsider ... read more
Expedia over booked the hotel, there was no room available, had to sleep in vehicle along road for the night as no rooms were available in the area. Then the hotel tried to charge credit card the next morning. Will never use Expedia again.
Business response:
Thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,441 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.